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Customer Service / Experience News & Media

King-Casey, Envirosell release MenuBoard Pro

February 22, 2017

King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.

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Glenn Lunde tapped as Togo's chief concept officer

February 22, 2017

Togo's has named Glenn Lunde as its chief concept officer.

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Nekter Juice Bar expects a big year

February 21, 2017

Nekter has re-evaluated its growth potential in its three-year forecast and increased its projection from 300 units from 425.

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Vitality Bowls to open 24th Cali location

February 20, 2017

Vitality Bowls cafe will soon open its 24th unit in California under the direction of Chandani Singh who is opening her first location in Santa Clara on March…

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Zoup readying 1st Seattle location

February 20, 2017

Franchisee Kari Hingst is prepping to open Zoup's second location in Washington and its first in the Seattle area, according to a press release.

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How self-serve kiosks get the orders rolling at Burger Boss

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Burger Boss, a fast casual chain in Southern California, has found self-serve kiosks a great tool for engaging customers in creating their orders and in…

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BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

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Dickey's to open 2 Ann Arbor locations

February 16, 2017

Dickey's will open in two new Ann Arbor, Michigan, locations, one of which is the University of Michigan campus.

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Johnny Rockets surveys international growth

February 16, 2017

Johnny Rockets is undertaking significant expansion overseas, including the opening of locations in Singapore, Mexico, Switzerland, U.K, Caribbean, Pakistan…

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Tom+Chee debuts updated menu

February 16, 2017

Tom+Chee announced new menu items for its 99 locations, according to a press release.

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Speedline Solutions debuts new menu management tool

February 15, 2017

Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…

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"Say it with Starbucks" debuts in China

February 15, 2017

"Say it with Starbucks," a new mobile gifting feature, launched in China on Weixin, China's primary social media platform, according to a press release.

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Potbelly Sandwich Shop opens another Little Rock location

February 15, 2017

Ryan Hamra will open his second Potbelly Sandwich Shop in Little Rock in early 2017 as part of a four-unit franchise deal the Little Rock resident signed with…

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Slapfish signs international franchising deal with Fransmart

February 14, 2017

Slapfish announced a franchising deal in the U.K. to open 25 units over the next five years, according to a news release.

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New restaurant rating system focuses on economic impact

February 14, 2017

Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…

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The Hummus & Pita Co. expands franchising with Fransmart

February 13, 2017

The Hummus and Pita Co. is partnering with Fransmart to expand the concept beyond its four New York City locations, according to a press release.

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The Pie Hole opens first international location in Japan

February 13, 2017

Pie and coffee concept, The Pie Hole, has opened its first international location in Tokyo to tap into the growing Japanese coffee market, a press release…

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Penn Station reviews 2016 growth

February 9, 2017

2016 delivered a few milestones for Penn Station East Coast Subs: a loyalty app and program, a franchise consultant program and a new training system…

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Pro football player to open Dickey's unit

February 9, 2017

Professional football player Demar Dotson wants to bring barbecue to his team's city so the Tampa Bay Buccaneer teamed up with Dickey's Barbecue Pit to open a…

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Juice It Up taps former franchise exec as VP of operations

February 9, 2017

John Bifone is joining Juice It Up as its new VP of operations and will direct several initiatives intended to drive Juice It Up's growth plan, according to a…

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