Customer Service / Experience News & Media

Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

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Pie Five flies high in airport location

February 28, 2017

Pie Five boasts a new location in Baltimore-Washington International Airport, owned and operated by franchisee Creative Food Group, according to a press…

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Cousins redesign highlights why Boomers are still important

by S.A. Whitehead — Food Editor, Net World Media Group

Millennials are the age group of the moment, but the boomers who once held that title should not be forgotten just yet, particularly when it comes to…

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Asian Box collaborates with 2 local suppliers

February 27, 2017

Rue & Forsman Ranch and Passmore Ranch, both based in CA, collaborated with Asian Box to offer their produce and seafood in the concept's six locations…

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Blaze Pizza opens Cleveland location

February 27, 2017

Blaze Pizza has opened its first Cleveland-area location in Canton, Ohio, according to a press release. To celebrate, the concept gave away free pizzas on Feb.

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Four Foods Group invests in young entrepreneurs' startup

February 24, 2017

Four Foods Group announced its all-cash acquisition of The Soda Shop on Jan. 31 in a company press release.

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Juice It Up debuts franchising website

February 24, 2017

Prospective Juice It Up franchisees now have a franchise website, according to a press release.

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Starbucks franchisee takes Freshii to the UK

February 24, 2017

Every franchising concept has its first franchisee. Starbucks' was Anil Patil. Patil led the coffee concept to the U.K., and now he's ready to do the same with…

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Dickey's welcomes Sanchez Smith to its franchisee family

February 24, 2017

New neighbors are often welcomed with cookies or some other edible treat but Sanchez Smith decided to reverse that trend and offer his new home state of…

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Czech Republic featured in Au Bon Pain menu item

February 24, 2017

Czech your attitude at the door, as Au Bon Pain is releasing its newest menu item centered around a Czech Republic wedding tradition, according to a press…

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Tropical Smoothie Cafe to celebrate milestone in March

February 24, 2017

Eduardo Ramos and Corina Groeger will help Tropical Smoothie Café celebrate a milestone come March 4 — the concept's 50th location in Michigan.

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Kiosk translates in sign language to assist hard of hearing customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted…

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Dickey's, Kroger serve up sausages

February 22, 2017

Consumers can now buy Dickey's Barbecue Pit original smoked fresh polish, smoked spicy cheddar and red hot links sausages at 105 Kroger locations in the…

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Sharky's Woodfired Mexican Grill benefits No Kid Hungry

February 22, 2017

In two months, Sharky's Woodfired Mexican Grill plans to raise $10,000, in partnership with Alaska Seafood Marketing Institute, to support No Kid Hungry.

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King-Casey, Envirosell release MenuBoard Pro

February 22, 2017

King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.

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Glenn Lunde tapped as Togo's chief concept officer

February 22, 2017

Togo's has named Glenn Lunde as its chief concept officer.

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Nekter Juice Bar expects a big year

February 21, 2017

Nekter has re-evaluated its growth potential in its three-year forecast and increased its projection from 300 units from 425.

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Vitality Bowls to open 24th Cali location

February 20, 2017

Vitality Bowls cafe will soon open its 24th unit in California under the direction of Chandani Singh who is opening her first location in Santa Clara on March…

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Zoup readying 1st Seattle location

February 20, 2017

Franchisee Kari Hingst is prepping to open Zoup's second location in Washington and its first in the Seattle area, according to a press release.

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How self-serve kiosks get the orders rolling at Burger Boss

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Burger Boss, a fast casual chain in Southern California, has found self-serve kiosks a great tool for engaging customers in creating their orders and in…

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