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Customer Service / Experience News & Media

Proper Food to open NYC location

September 7, 2018

Proper Food, founded in 2013 in San Francisco, will open its first New York City location later this month, according to a press release. 

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Cutting out the middle man: Farmer's Fridge disrupts convenience dining

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The marriage of fresh food with IoT technology has proven to be a winning combination for Farmer's Fridge, a company whose offering presents a refreshing…

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Why assuming Gen Zers are younger versions of millennials will cost you

by S.A. Whitehead — Food Editor, Net World Media Group

Gen Z: If you were expecting just a more exaggerated version of the super-digital millennial, prepare to have your eyes opened.

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Starbucks launches community-based program to help local causes

August 27, 2018

Starbucks and Points of Light, the world's largest organization dedicated to volunteer service, have launched Starbucks Service Fellows, an employer-led…

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How Mooyah, Texas Roadhouse, Jersey Mike's create thriving company cultures

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Building a better company culture takes better hiring, training and culture building.

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5 ways to ensure your restaurant takes a bite out of the food delivery boom

RMS CEO gives five tips to ensure your restaurant doesn't miss out on the popular trend of delivery.

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B.Good launches delivery via DoorDash

August 1, 2018

B.Good is now offering delivery across the East Coast via a partnership with DoorDash, according to a company press release. As part of the partnership, for…

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How offering a monthly subscription service to your restaurant can become a revenue stream

Jim Fosina, CEO of Fosina Marketing Group, provides insight on what subscriptions can do for brands and their customers.

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Starbucks to open location for deaf community

July 20, 2018

Starbucks is opening its first signing store, near Gallaudet University in Washington, D.C., boasting a full staff fluent in American Sign Language, according…

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Research: Short wait times, ambiance important to fast casual customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ambiance — the look and feel of the service environment — has emerged as a critical factor in guest satisfaction, according to research presented at the…

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Why menu management can make or break your fast casual's third-party delivery launch

Omnivore Director of Special Projects, Don Guarnieri, elaborates on why menu management is so important for fast casual restaurants implementing delivery.

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and…

Presented by SpeedLine Solutions

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PDQ reports credit card hack

June 25, 2018

Florida-based PDQ reported on its website this weekend that it was the victim of a cyber-attack between May 19, 2017, and April 20, 2018. The chain said that…

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Tips and tricks for handling restaurant leadership stress

by S.A. Whitehead — Food Editor, Net World Media Group

Wellness Expert Heidi Smith drew big crowds at the NRA show in Chicago, seeking her lessons on stress reduction for restaurant leaders.

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Helping couch surfers find your drinks, other add-ons: Delivering on delivery

by Matt MacInnis — Founder & CEO, Inkling

More than one in three consumers simply don't want to leave the house but still want restaurant food, while 30 percent believe the convenience is worth the cost

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Thinking Beyond Cable To Create Value with Your Dining Room TV

Introducing a platform that can lead to increased engagement, entertainment, and revenue opportunities.

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The man that made Starbucks an industry superpower steps down

Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes…

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Survey: Consumers spending less at restaurants

May 25, 2018

Americans are looking to not only spend less during restaurant visits, but also hope to dine out less frequently this year, according to a survey by…

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How self-pour beer technology is helping casual dining brands keep up with fast casuals

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-pour technology enables restaurants to maximize revenue by offering more variety, including more premium-priced offerings, and it significantly reduces…

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Tech innovations leaving restaurateurs wondering how to upgrade without starting over

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology innovations dominated much of the show floor this week at the National Restaurant Association Show in Chicago, and while interesting, they also…

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