Acrelec and Glory to introduce self-ordering, cash- and credit-accepting kiosks
Self-service kiosks are gaining momentum to take the pressure off QSRs and fast casual restaurants facing rising labor costs and seeking to improve the order experience and increase check sizes, yet the technology has challenges and opportunities.
Cash remains the most accepted and highest used payment method, especially in low dollar transactions, which are common in the foodservice industry. Many QSR operators are finding they are alienating cash paying customers by making them wait in a separate line.
"Cash enabled kiosks ensure all customers receive the same experience whether they pay with cash, card or debit, and eliminates the separate cash-only line," Dwayne Mullet, regional vice president at Glory, said in the press release. "Automating the transaction at the point of sale means that cashiers can focus solely on the customer."
As a result, Acrelec and Glory have partnered to create self-ordering solutions that incorporate cash. Paralleling cash and electronic payments will help to eliminate manual cash handling and processing at check-out.