How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience with Mystery Shopping

How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience with Mystery Shopping

Flatbread has worked with 360 Intel to ensure the customer experience through mystery shopping.  

Type: Case Study

Sponsor: 360 Intel


A ‘Best-of-Breed’ Approach to Selecting Digital Engagement Technology

A ‘Best-of-Breed’ Approach to Selecting Digital Engagement Technology

Working with a single vendor for a self-ordering solution may seem simpler on the surface, but a deployer may be short-changing themselves by doing so.

Type: White Paper

Sponsor: ADUSA, Inc.


Using Mobile Technology to Attract New Customers

Using Mobile Technology to Attract New Customers

Many quick-serves today are using mobile technology to attract new customers and increase average order size. The return on investment for those brands willing to invest in mobile is undeniable.

Type: White Paper

Sponsor: ShopAdvisor


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FEATURES


How Mooyah, Texas Roadhouse, Jersey Mike's create thriving company cultures

How Mooyah, Texas Roadhouse, Jersey Mike's create thriving company cultures

Building a better company culture takes better hiring, training and culture building.

5 ways to ensure your restaurant takes a bite out of the food delivery boom

5 ways to ensure your restaurant takes a bite out of the food delivery boom

RMS CEO gives five tips to ensure your restaurant doesn't miss out on the popular trend of delivery.

How offering a monthly subscription service to your restaurant can become a revenue stream

How offering a monthly subscription service to your restaurant can become a revenue stream

Jim Fosina, CEO of Fosina Marketing Group, provides insight on what subscriptions can do for brands and their customers.

Research: Short wait times, ambiance important to fast casual customers

Research: Short wait times, ambiance important to fast casual customers

Ambiance — the look and feel of the service environment — has emerged as a critical factor in guest satisfaction, according to research presented at the National Restaurant Show. The general manager plays a key role in influencing restaurant ambiance.

Why menu management can make or break your fast casual's third-party delivery launch

Why menu management can make or break your fast casual's third-party delivery launch

Omnivore Director of Special Projects, Don Guarnieri, elaborates on why menu management is so important for fast casual restaurants implementing delivery.

Tips and tricks for handling restaurant leadership stress

Tips and tricks for handling restaurant leadership stress

Wellness Expert Heidi Smith drew big crowds at the NRA show in Chicago, seeking her lessons on stress reduction for restaurant leaders.

Helping couch surfers find your drinks, other add-ons: Delivering on delivery

Helping couch surfers find your drinks, other add-ons: Delivering on delivery

More than one in three consumers simply don't want to leave the house but still want restaurant food, while 30 percent believe the convenience is worth the cost

The man that made Starbucks an industry superpower steps down

The man that made Starbucks an industry superpower steps down

Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes in his wake, including a 21,000 percent gain in stock value since the brand's IPO in 1992 and a reputation as a brand known for doing good in a highly competitive industry.

How self-pour beer technology is helping casual dining brands keep up with fast casuals

How self-pour beer technology is helping casual dining brands keep up with fast casuals

Self-pour technology enables restaurants to maximize revenue by offering more variety, including more premium-priced offerings, and it significantly reduces "giveaways" and product waste,

Tech innovations leaving restaurateurs wondering how to upgrade without starting over

Tech innovations leaving restaurateurs wondering how to upgrade without starting over

Technology innovations dominated much of the show floor this week at the National Restaurant Association Show in Chicago, and while interesting, they also presented a challenge the foodservice operators, who have already invested in point-of-sale systems and other IT infrastructure.

How to respond to the third-party restaurant delivery challenge

How to respond to the third-party restaurant delivery challenge

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

What the fast casual industry can learn from hospitality's $2.5 billion brawl

What the fast casual industry can learn from hospitality's $2.5 billion brawl

Will history repeat itself in the restaurant industry? Not if brands take control now.

How Restaurants Can Benefit From API

Simply put, API (Application Program Interface) is the software that allows applications to perform specific functions required for the whole system to operate. Open API, as opposed to private API, is publically available for developers to access and create innovative applications that enhance the core product.


Delivery: Will it drive sales or gobble up profits?

Delivery: Will it drive sales or gobble up profits?

By Christopher Sebes, president, Xenial (formerly known as Heartland Commerce). There certainly has been a lot of buzz around delivery. Take, for example, the recent news about YUM — parent company of Pizza Hut, KFC and Taco Bell — investing...

Meatheads CEO: 'How Amazon Prime mindset has changed fast casual dining'

Meatheads CEO: 'How Amazon Prime mindset has changed fast casual dining'

As restaurant operators trying to survive within the retail ecosystem, most of us are just parasites feeding off of our environment," said Tom Jednorowicz, founder and CEO of Meatheads. "That might be a distasteful analogy, but there is a reason we focus on co-tenancy and synergistic generators during the site selection process.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

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