Mobile Ordering and the Evolution of Customer Convenience

Mobile Ordering and the Evolution of Customer Convenience

The combination of new mobile ordering methods and the tried-and-true drive-thru is sparking a change in the way fast casual restaurants serve their carryout customers.

Type: White Paper

Sponsor: Visual Graphic Systems, Inc. / Studio D Creative


Restaurant Marketing in the Digital Age

Restaurant Marketing in the Digital Age

Technological tools are changing the marketing landscape for restaurant operators. Here are some insights from one of the landscapers.

Type: White Paper

Sponsor: Capriotti's Sandwich Shop, Inc.


[INFOGRAPHIC] Self-service kiosks offer QSR growth opportunities

[INFOGRAPHIC] Self-service kiosks offer QSR growth opportunities

The use of self-service kiosks is on the rise throughout all retail segments. Therefore the question remains, why isn't every operator using a self-service kiosk?

Type: Infographic

Sponsor: DIEBOLD NIXDORF


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FEATURES


Fast casuals innovating desserts, snacks to boost post-lunch traffic

Fast casuals innovating desserts, snacks to boost post-lunch traffic

More customers than ever are ordering dessert between 2-4 p.m.

Third-party food delivery models evolve as demand accelerates

Third-party food delivery models evolve as demand accelerates

Third-party food delivery rapidly expands, gaining importance among restaurant operators who are contemplating the best approach to offer the service.

Millennials: 'Give us big discounts, cut the small talk'

Millennials: 'Give us big discounts, cut the small talk'

One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied panel of millennials about what gets their restaurant business and what does not.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

How 'Netflix and Chill' popularized digital ordering

How 'Netflix and Chill' popularized digital ordering

Paying attention to cultural shifts can help you get ahead of them and continue to deliver excellent customer service online and in-person.

Kill your homepage: Why your website isn't driving sales, traffic

Kill your homepage: Why your website isn't driving sales, traffic

Does your website give customers the info and user experience needed to inspire them to spend money on your brand, or is it just pretty?

5 lessons restaurants can learn from Uber, Amazon

5 lessons restaurants can learn from Uber, Amazon

Restaurants need to cement their brand with consumers now — and that means utilizing rich, mobile technology that can bring experiences similar to those of Amazon and Uber.

Independent restaurateur juggles highs, lows of adding self-order kiosks (Part 2)

Independent restaurateur juggles highs, lows of adding self-order kiosks (Part 2)

The co-founder of Flatbread Grill and an exec from Nextep give advice on how to avoid headaches when deploying kiosks.

Franchising Focus: BurgerFi CEO talks growth, labor, technology

Franchising Focus: BurgerFi CEO talks growth, labor, technology

CEO Corey Winograd discusses his plans for the brand and how he maintains success.

Independent fast casual wades into self-serve kiosks, Part 1

Independent fast casual wades into self-serve kiosks, Part 1

The kiosks have been an efficient way for customers to access the menu and nutrition information, in addition to other benefits for Flatbread Grill. There have also been challenges, however.

3 tips for serving millennial consumers

3 tips for serving millennial consumers

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

The future of digital communications in restaurants: Touch, signage, entertainment

The future of digital communications in restaurants: Touch, signage, entertainment

With restaurants' constantly changing menu offerings, promotions, FDA regulations, and beyond, digital communication is key as it allows restaurants to quickly and easily change or tweak content in real-time.

Caliburger’s CEO offers vision for automated restaurants

Caliburger’s CEO offers vision for automated restaurants

Automated restaurants, driven by artificial intelligence and robots, is closer than many think, according to the CEO of a company involved with automation technology and foodservice.

Former Papa Murphy's CDO: Ask 3 questions before investing in tech

Former Papa Murphy's CDO: Ask 3 questions before investing in tech

As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts will actually help them acquire more customers and coax existing guests to spend more money

Fazoli's 'Comeback Kid' shares turnaround story at London summit

Fazoli's 'Comeback Kid' shares turnaround story at London summit

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean everything you can think about a restaurant chain — it was wrong." Herein, the summary of a turnaround from the London Restaurant Franchising and Innovation summit in July.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

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