How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Dave's Hot Chicken taps Qu to upgrade guest experiences

November 12, 2024

A week after announcing it was teaming up with Ovation to collect customer feedback, Dave's Hot Chicken is enhancing operational capabilities with the…

Olo, ezCater team up to simplify catering menu management for restaurants

November 8, 2024

Restaurant technology provider Olo Inc. has a new integration with ezCater, a food tech platform for workplaces in the US, to streamline catering menu…

Dave's Hot Chicken locks in customer feedback with Ovation

November 7, 2024

Los Angeles-based Dave's Hot Chicken is tapping Ovation, a guest experience platform for restaurants that starts with a two-question survey, to enhance guest…

How restaurants can use data to maximize financial management, performance

by Bradley Cooper — Editor, Connect Media

A panel at the Fast Casual Executive Summit examined how restaurants can use coaching, technology and other tools to maximize coaching, location collaboration…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

Checkmate raises $10M in Series B funding led by Tiger Global

October 30, 2024

Checkmate, a leading provider of unified ordering solutions for enterprise restaurants has secured $10 million in Series B funding, led by Tiger Global. The…

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

Leading universities meet boba demand on campus with Botrista beverage platform

With some colleges launching boba programs in as little as two weeks, students are sharing positive feedback on trendy new drink options being offered on…

Crunchtime unveils AI forecasting

October 22, 2024

Crunchtime, a provider of operations management solutions for the restaurant industry, has incorporated a custom-built machine learning algorithm into its…

Kansas City-based SMG acquires Bulbshare

October 17, 2024

Service Management Group, a customer, employee and brand experience management partner to over 500 brands, is acquiring Bulbshare, a London-based AI-powered…

5 Reasons Why Your Kitchen Needs a ‘Smart’ Upgrade Now

Discover how upgrading kitchen technology transforms restaurant operations. Learn why brands invest in AI-driven solutions to boost order accuracy, speed, and…

Using display technology to enhance CX, back-end operations

Misty Chalk, vice president of sales, Americas at BrightSign

Wonder, Botrista on Bridging Innovation and Growth at the Fast Casual Executive Summit

For restaurant executives and suppliers, this summit offers a unique opportunity to gain firsthand knowledge from industry trailblazers. The shared wisdom of…

How catering can become next great revenue stream

October 8, 2024

As the U.S. catering market continues to surge, reaching an estimated $70 billion, restaurants are increasingly turning their attention to catering. With more…

Golden Chick Partners with Qu to Streamline Operations, Elevate the Guest Experience & Support Future Growth

Golden Chick Unlocks Growth Opportunities and Streamlines Operations with Qu’s Unified Commerce Platform.

Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.

Costa Coffee debuts sleek robotic coffee shop in the UK, US

October 4, 2024

U.K.-based Costa Coffee has launched a fully automated, AI-powered coffee shop, reportedly capable of meeting or surpassing barista quality, according to a…

How restaurants can automate successfully

by Bradley Cooper — Editor, Connect Media

A panel at QSR Next held virtually on Nov. 13 will address how restaurants can uncover automation opportunities and build a tech stack that delivers high ROI.

Paris Baguette taps Lunchbox to upgrade catering platform

September 26, 2024

Paris Baguette is partnering with restaurant technology provider Lunchbox to launch a catering suite of online ordering and backend order management solutions…