Bojangles, Grubbrr execs talk kiosk partnership

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks with Richard Del Valle, chief of…

Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

Par acquires Delaget

January 3, 2025

PAR Technology Corporation, a global foodservice technology company, has acquired Delaget, a provider of restaurant analytics and business intelligence…

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

Buona ends year with 20% sales growth

December 24, 2024

The Buona Companies, the family owned business behind Buona Chicago's Original Italian beef and The Original Rainbow Cone, drove 20% growth in systemwide sales…

Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Playa Bowls streamlining operations with Qu

December 19, 2024

New Jersey-based Playa Bowls hopes to modernize its point-of-sale, improve kitchen systems and provide real-time reporting by partnering with Qu, a cloud-based…

Diebold Nixdorf powers self-service kiosks at Italian smashburger chain Smashie

December 18, 2024

Italian smashburger chain Smashie has partnered with Diebold Nixdorf to implement self-service kiosks at its restaurant in Udine, Italy, according to a press…

Square, Sysco partner to save restaurants time, money

December 18, 2024

Square announced this week that since it's officially a Sysco Restaurant Solutions partner, Sysco will promote, co-market and sell Square's technology suite to…

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

How catering becomes lucrative for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech.

Samsung, SoundHound AI among 2024 Automation and Self Service award winners

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…

Gong cha using self-service technology to grow US footprint

by Sandra Carpenter — Editor, Networld Media Group

Gong cha's successful implementation of self-service kiosks, highlighted at the Self-Service Innovation Summit, enhances customer experience, boosts efficiency…

SynergySuite Wins Best Customer Service Award for Partnership with Friendly’s

SynergySuite, a leading global provider of back-of-house restaurant management technology, is proud to announce its recent win of Best Customer Service Award…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Torchy's Tacos deploys voice AI smart ordering

December 5, 2024

Torchy's Tacos had deployed voice AI smart ordering at its 130 locations thanks to a partnership with SoundHound, a voice artificial intelligence company…

What's new with outdoor menu boards?

by QSR Web

It's one thing to simply have an outdoor menu board, it's another to take advantage of the full potential of the technology. Let's take a closer look at what's…

Food pickup lockers help restaurant operators lower costs

As more restaurants depend on delivery and carryout services to remain profitable, balancing speed with security and efficiency is crucial. Food pickup lockers…

Presented by FastCasual.com

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

How tech can streamline restaurant operations

by Bradley Cooper — Editor, Connect Media

Technology can help restaurants in many ways, but it plays an especially impactful role in operations. With the right tech stack, restaurants can reduce wait…