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Operations News & Media

Le Duff America names new president for 3 concepts

October 3, 2012

Le Duff America Inc. has named Jeff Drake president of Brioche Dorée North America, Au Pain Doré and Michel's Bakery Café. As president, Drake will lead…

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The great bacon shortage

by Ed Zimmerman — President, pizza.com

Meat prices will rise next year; keep your customers aware, manage your menu prices and promote items that use less animal protein.

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POS system hackers are caught and prosecuted

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

Subway has been the subject of intensive scrutiny and media attention since it came to light that its POS system was found to be vulnerable and that several…

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Pancheros spices up menu with new condiments

October 2, 2012

Pancheros Mexican Grill, based in Iowa, is debuting two new condiments — a cilantro lime vinaigrette and a salsa verde — on Oct. 8.

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NRA Show will be at Chicago's McCormick Place through 2021

October 2, 2012

The National Restaurant Association announced this week that its annual National Restaurant Association Restaurant, Hotel-Motel Show and International Wine…

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Restaurant traffic, sales up for 15th consecutive month

October 1, 2012

Buoyed by stronger same-store sales and customer traffic levels, the National Restaurant Association's Restaurant Performance Index (RPI) posted a modest gain…

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Report: U.S., Canada, China restaurants gain traffic in Q2

September 27, 2012

If it wasn't rainy, cloudy weather that kept foodservice customers away throughout much of Europe in the April, May and June quarter, it was economic concerns…

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What is the role of 'thought leadership' in new product innovation?

by Darrel Suderman — President, Food Technical Consulting

The old paradigm of type-A R&D; business managers that run large R&D; departments is out, and the new model of servant leaders with innovative thought…

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Free webinar on navigating online analytics

September 26, 2012

Social media isn't just for outbound marketing anymore. When every online review is seen by at least 150 other potential guests, restaurant operators must have…

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NRA opposes proposed swipe fee settlement

September 25, 2012

The National Restaurant Association today issued the following statement, expressing opposition to the terms contained within a proposed swipe fee antitrust…

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Squisito NY Pizza and Pasta opens first franchised restaurant

September 25, 2012

Husband and wife partners, Michele and Gennaro DiMeo, owners of Maryland-based Squisito NY Pizza & Pasta, have opened their first franchised location.

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Report: Demand growing for high-margin beverages

September 25, 2012

Seven out of 10 consumers (71 percent) now purchase beverages away from home twice a week or more often, up from 66 percent in 2010.

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How the 'meaning at work' affects fast casual employees

by Valerie Killifer — Editor, FastCasual.com

Employees who find "meaning at work" are likely to be more productive, loyal and more engaged with the brand.

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Women's Foodservice Forum seeking leadership award nominees

September 24, 2012

The Women's Foodservice Forum is now accepting nominations for the 2013 Trailblazer Award and the 2013 Leadership Award. Each of these awards honors an…

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Le Boulanger launches mobile ordering, payments

September 24, 2012

Le Boulanger Café & Bakery, a San Francisco-based French bakery recently bought by Starbucks, is now offering mobile ordering and mobile payments.

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Salsarita's president shares secrets to management success

Larry Reinstein talks about his management style, food costs and future goals.

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Free webinar on avoiding customer data breaches

September 21, 2012

Restaurants are a prime target for cyber criminals, and the success rate of their exploits and the financial damages they inflict are staggering: The average…

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The sustainability playground: sustainability defined

by Suzy Badaracco — President, Culinary Tides Inc

Sustainability can be broken into the branches of organic, local, seasonal, green and ethical.

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Groupon launches service to keep credit card transactions low

September 20, 2012

Groupon has announced the launch of Groupon Payments, a payments service backed by a guarantee to be the lowest cost option for a company’s merchants to accept…

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VenueSeen launches Instagram management tool for brands

September 19, 2012

With more than 5 billion photos shared on Instagram, marketers have increasingly leveraged the social network to connect with their fans and followers. To help…

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