Operations News & Media

Boston Market taps employees to focus on guest experience

by Brenda Rick Smith — Editor, Networld Media Group

Boston Market leaders collaborated with managers, employees to develop a new Guest Service Excellence program aimed at lifting AUVs from $1.3 million to $1.…

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Burger 21 appoints first-ever corporate chef

September 16, 2014

Mike Remes, the mind behind the Bayou Burger and a soon-to-be-introduced fried green tomato burger, will be responsible for driving food innovation.

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NRA's Educational Foundation seeks neighbor, diversity nominations

September 15, 2014

The National Restaurant Association Educational Foundation announced today it has begun accepting nominations for its 2015 Restaurant Neighbor and Faces of…

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Jimmy John's settles lawsuit over left out sprouts

September 12, 2014

Customers slighted by sprout omission offered voucher.

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Former CEO sues Smashburger over severance payout

September 12, 2014

David Prokupek alleges Smashburger fudged on performance so it could lower its severance obligation.

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Allergen awareness: Why American brands should be watching the EU

by Betsy Craig — pres, menutrinfo.com

The focus on establishments that serve food items will become more prevalent as the number of people born with allergens continues to increase.

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Wingstop names 7-Eleven veteran as COO

September 11, 2014

Wingstop Restaurants announced the appointment of Bill Engen as chief operating officer effective immediately.

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Starbucks reviewing tattoo policy, launching training program for at-risk youth

September 11, 2014

Starbucks is reviewing its policy on visible tattoos and launching a foundation to train at-risk youths to be baristas.

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Firehouse Subs partners with ArrowStream for supply chain software

September 11, 2014

Firehouse Subs has selected ArrowStream's OnDemand supply chain management and analysis solution.

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Chipotle workers protest working conditions with shut down

September 11, 2014

Workers at a Chipotle near Penn State shut down the restaurant Wednesday in protest over working conditions.

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Delphi plans launch of mobile command center app

September 10, 2014

Delphi Display Systems Inc. plans to introduce its new Insight Mobile Command Center smart app aimed at providing restaurant operators with real-time…

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Panera asks customers to leave firearms outside

September 8, 2014

Panera is asking customers not to bring firearms into any of its stores.

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McDonald’s expands test of build-your-own concept

September 8, 2014

McDonald’s test of build-your-own burger concepts has expanded from two restaurants in Orange County, California, to four total restaurants in Southern…

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McAlister's CEO selected to head Einstein Noah Restaurant Group

September 8, 2014

Einstein Noah Restaurant Group today announced the appointment of Frank G. Paci as president and CEO, effective Sept. 15.

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New Wild Wing Cafe CEO has deep roots in fast casual, QSR

by Brenda Rick Smith — Editor, Networld Media Group

Restaurant industry veteran Tom Lewison has been tapped to help Wild Wing Cafe take flight.

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BRIX Holdings acquires salad chains

September 5, 2014

BRIX Holdings announced the additions of Souper Salad and Greenz to its portfolio.

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More part-time work? Training younger workers to expect less

by Jason Hamilton — VP of Marketing, Snagajob

A majority of younger job seekers say having a flexible work schedule is most attractive characteristic of a company.

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Five steps to creating a successful catering platform

by Erle Dardick — CEO, Monkeymedia

Having a plan is crucial to the success of catering within your organization, and it includes timelines, teams, locations, the menu and marketing.

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Wait time zero: The need for speed

by Noah Glass — CEO, Olo

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

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Front Burner Brands adds general counsel

August 29, 2014

Front Burner Brands, Inc. has hired Bud Culp to fill its newly-created General Counsel role.

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