Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…

Which Wich CEO, Summit attendees make 10,000 PB&Js for Dallas homeless

by S.A. Whitehead — Food Editor, Net World Media Group

Attendees at this year's Restaurant Franchising and Innovation Summit rolled up their sleeves and made more than 10,000 peanut butter and jelly sandwiches…

Olea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants

March 29, 2017

Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…

With 10 million daily food deliveries, Meituan-Dianping a name to know

March 28, 2017

It may be relatively unknown in the Western World, but in 20 of China's biggest cities, the name Meituan-Dianping is as commonly heard as Amazon and Google.

How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no…

Have you taught your managers to track prime costs?

There are certain metrics and habits, especially in the independent segment, that managers need to be mindful of on a regular basis

Starbucks to create 240K jobs

The chain is on target to create more than 240,000 jobs globally —  68,000 in the U.S. — by opening 12,000 stores globally and 3,400 new stores in the U.S. by…

QikServe unveils kiosk ordering solution for hospitality sector

March 23, 2017

QikServe, a multichannel ordering and payment specialist, has rolled out a new solution for hospitality businesses that are looking to implement kiosk-based…

Moe's franchisee: 'Don't take no for an answer'

by Cherryh Cansler — Publisher, FastCasual.com

Jennifer Wade has been a Moe's Southwest Grill franchisee since 2002. The single mom now owns three locations and is the only female franchisee on the Moe's…

NRA implores Congress: 'Keep debit-swipe fee controls in place'

March 22, 2017

The National Restaurant Association has joined forces with dozens of other restaurant groups to launch a campaign against repealing debit swipe-fee protections…

Freshii CEO to Subway: 'Let's work together to convert several Subways into Freshii units'

March 21, 2017

Freshii's Founder and CEO Matthew Corrin thinks Subway needs to convert some of its 44,000 units into Freshiis. In an open letter titled "Dear Subway, Love…

Dickey's CEO: 'Female leaders will evolve the industry'

by Cherryh Cansler — Publisher, FastCasual.com

Laura Rea Dickey replaced her husband, Roland, as CEO in January when he became CEO of the chain's parent company. She took on the CEO title without hesitation…

Soulman's Bar-B-Que announces nationwide delivery service

March 20, 2017

Soulman's Bar-B-Que can now be enjoyed anywhere in the U.S., according to a press release. The concept announced a delivery service on its website and will…

Vitality Bowls founder: 'Leadership roles make great careers for mothers'

by Cherryh Cansler — Publisher, FastCasual.com

Tara Gilad, founder of Vitality Bowls, was inspired to create the concept by her 2-year-old daughter's struggle with food allergies.

Identifying profit patterns can help restaurants improve operations

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

When you zoom out and view your sales metrics by month for the past two or three years you will uncover a pattern of when sales and profits tend to be highest

How self-serve kiosks can rescue corporate dining — part 1

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The self-serve kiosk rewrites the economics of corporate dining.

The weekly report is not enough — a daily report may save your business

by Niall Keane — CEO of SynergySuite, SynergySuite

Daily reports can help reduce food costs and prevent costs associated with overtime ad overstaffing.

Uncle Maddio's VP of Ops: 'Welcome adversity'

by Cherryh Cansler — Publisher, FastCasual.com

Restaurant openings at Outback Steakhouse were the gateway to Jenelle Brown's career, but that progressed into managing human capital and the health of…

Auntie Anne's president: 'Diversity in leadership is critical'

by Cherryh Cansler — Publisher, FastCasual.com

Neary eventually joined Auntie Anne’s in 2005, holding various roles in the company, including VP of global marketing, until she took over as president in 2015.

How restaurant tenants can negotiate free rent

Free rent on lease renewals is not unreasonable and often achievable — if you know what buttons to push with your landlord.