QikServe unveils kiosk ordering solution for hospitality sector
QikServe, a multichannel ordering and payment specialist, has rolled out a new solution for hospitality businesses that are looking to implement kiosk-based ordering and payment systems. The QikServe kiosk application is the latest addition to QikServe's suite of ordering and payment solutions, which also includes mobile, tablet and web-based applications, according to a press release.
The QikServe kiosk application gives operators a flexible, customizable platform for building their own self-service system. Operators combine brand logos, colors and images with QikServe's intuitive user interface to deliver a unique self-service kiosk customer experience. Adding and updating product images, food and drink descriptions or relevant up-sell and cross-sell options, can all be managed by operators within the app.
In 2016, several restaurant giants made commitments to the implementation of self-order digital kiosk initiatives. Many hospitality operators view kiosks as the first step towards full mobile ordering. With no need to download an app or check in via mobile, customers are often more ready to engage via kiosks.
The QikServe kiosk application allows operators to capture guest data insights to intelligently optimize in-house operations, such as number of visits, most popular locations and kiosk positions, typical order spend, most ordered meals or successful upsells, peak self-service hours by day, week or month and more. This data can help operators optimize menus for greater spend and to provide enhanced experiences and services based on usage data.
"Kiosks offer hospitality operators more than just a new ordering option – they support operational efficiency by helping reduce queues and can provide eye-catching digital signage opportunities," Daniel Rodgers, CEO, QikServe, said in the press release. "Adding to our existing applications in mobile and web-based ordering, our kiosk application provides operators with a fast, cost-effective way to implement self-service ordering using our purpose built screen flows and interface design that are designed to deliver great user experiences."
QikServe's kiosk application can be installed on any kiosk hardware running the universal Windows platform, enabling secure, PCI-compliant payments via an integrated card-reading terminal that can be configured to accept payment types including Android Pay, Apple Pay, Chip and Pin, mag stripe and NFC contactless.