Why measuring social media is key to growing fast casual pizza brands

Pizza brands should turn to social intelligence to examine their brand reputation and operational performance by location.

Retail experts point to Starbucks as model for customer service

by Alicia Kelso — Editor, QSRWeb.com

Restaurants aren't in the "restaurant business;" they're in the "experience" business.

How Instagram helped family-owned fast casual build customer loyalty

The small restaurant brand now has 1,000 followers.

Getting clued-in to managing customer experiences

Satisfaction, loyalty and invested customers are based on deeper emotional engagement and less on rational thought.

Infographic: 3 ways loyalty programs grow your business

Loyalty incentives can lift customer visits on average by 12 to 44 percent.

6 tips to pump up delivery, carryout orders

Special discounts for pick-up orders, free items with group orders and customers loyalty programs are all efficient techniques.

Chipotle Twitter Hack: Hit or Miss?

By Gabby Shock, community manager,  Barkley

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

KFC jumps into fast casual with new concept

by Alicia Kelso — Editor, QSRWeb.com

The chain's senior director of development discusses how KFC plans to succeed in the fast casual sector.

Cat Cora: When starting a restaurant, 'test the waters and protect your idea'

by Alicia Kelso — Editor, QSRWeb.com

To ensure your passion won't diminish for your business, it's important to stay innovative and keep things fresh.

Marketing 101: Why emotion is better than promotion

To build loyalty and connect with today's consumers promotion has to be built around a system of beliefs and values.

Burger 21 president on why it's 'not always better' to be 1st

by Cherryh Cansler — Editor, FastCasual.com

Despite the well-established competition in the 'better burger' space, Mark Johnston is confident he has a winning brand.

MasterCard drives dining with a purpose

by Alicia Kelso — Editor, QSRWeb.com

Restaurants provided opportunity to join MasterCard and Stand Up to Cancer

Game on: How restaurants can power up loyalty strategy

Loyalty gaming must be fun and simple, with rewards that link back to genuine in-restaurant experiences.

NYC Bagel's CEO shares his strategy to win with Groupon

by Cherryh Cansler — Editor, FastCasual.com

Corey Kaplan's four-unit bagel chain is thriving in Chicago.

When value is undercooked

There are no longer original products and services, so marketing is the differentiator.

Customers expect mobile engagement

by Alicia Kelso — Editor, QSRWeb.com

Some experts predict mobile payments to reach critical mass in three to five years.

How WOW knew it was time for a rebrand

by Cherryh Cansler — Editor, FastCasual.com

Founder Paul Ballard discusses how new decor and a name change were only a couple of aspects of WOW's new identity.

Menu product development takes patience, collaboration

by Alicia Kelso — Editor, QSRWeb.com

You can create a great product but without marketing, it won't budge.

Fazoli's CEO unveils new fast casual concept

by Cherryh Cansler — Editor, FastCasual.com

CEO Carl Howard hopes to corner the market on Italian fast casual.