Leveraging Reviews and Sentiment Data to Build a Better Customer Experience

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review…

Presented by FastCasual.com

The Many Benefits Of The Star Empower Program

The Star Empower Program helps channel partners boost profit while offering top-of-the-line POS solutions for today’s market.

Panera Bread giving loyalty members more control over rewards

September 20, 2022

Panera Bread has enhanced its MyPanera Loyalty Program by allowing members to select their rewards from multiple options as opposed to a single, pre-selected…

Free webinar to teach viewers how to recession-proof restaurants

September 8, 2022

It's been a rough couple of years for many restaurants. Between supply and labor shortages, the pandemic and a likely recession, restaurants are feeling the…

Thanx teams with Ovation to boost feedback capability

September 1, 2022

Loyalty and guest engagement platform Thanx is partnering with Ovation, an actionable guest feedback platform, to boost real-time customer feedback…

Givex expands, launches new products during pandemic

by Mandy Wolf Detwiler — Editor, Connect Media

Givex is a technology platform for the hospitality industry. Learn how the brand can help your company thrive with its suites of products.

Near Restaurant Report Unveils How Consumer Behavior Has Shifted Post-Pandemic/ How Restaurants Can Evolve

The New World of Consumer Behavior: Restaurants 2022 report highlights significant shifts in consumer behavior from the onset of the pandemic to today…

Webinar leverages data to show loyalty programs improve bottom line

July 6, 2022

Loyalty programs are smarter, more intuitive and easier to use than ever before. Having a solid loyalty program in place can increase guest frequency, improve…

Building Loyalty Programs that Improve Your Bottom Line

According to pymnts.com, more than 57% of people would spend more with a loyalty program in place, and other data showed that increasing loyalty by 5% could…

How to build loyalty programs to drive traffic, improve bottom line

June 15, 2022

Loyalty programs have come unto their own in the past few years, with many allowing customizations like Starbucks. They're smarter, more intuitive and better…

A New Era in Restaurant Marketing

Traditional print coupons have fallen out of favor, as customers prefer the ease of digital offers. Offering on-demand savings options can help you achieve…

Experts offer up tips for making loyalty programs work well

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants often make these common mistakes when it comes to customer loyalty programs.

Creating Value in Your Loyalty Program

Through targeted ads in banks’ digital channels we help you identify opportunity, reach real people and pinpoint the true, incremental sales impact of…

8 loyalty program mistakes restaurants make

by Mandy Wolf Detwiler — Editor, Connect Media

Loyalty programs can be a tricky business. Avoid these common mistakes when crafting and deploying your customer rewards program.

Revel Systems debuts integrated loyalty toolkit

May 24, 2022

Revel Systems, a cloud-native POS and business management platform, is debuting Revel Loyalty, powered by Como, an in-house loyalty system for small to…

Majority of consumers prefer mobile app when it comes to loyalty accounts

May 24, 2022

When it comes to managing loyalty accounts, a majority, 70% of dining, grocery and convenience customers prefer to use a mobile app, but just 26% of brands…

Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

Star Micronics Cloud Services: Revamped for an Evolving World

Star Micronics Cloud Services allows developers and business owners to monitor devices in real-time, collect crucial data, and create customized receipts…

Webinar deep dives into modern loyalty programs

by Mandy Wolf Detwiler — Editor, Connect Media

Transactions are just the tip of the loyalty iceberg. This webinar deep-dives below the surface to explain how to get more out of your rewards program.

The Loyalty Iceberg: Creating Human Centered Experiences

For a long time, customer loyalty has focused on two things: signups and discounts. Now we know that when it comes to creating enduring customer relationships…