Lifetime loyalty comes from winning hearts, minds

by Vic Mahadevan — CEO, Punchh

Your customers are driven to your brand by two main factors — practicality and emotion. Practical purchases are based on things like price, convenience, speedy…

Which Wich launches digital ordering experience

June 9, 2015

Which Wich has partnered with Olo to launch a new mobile app and digital ordering program,

Taco Bell testing alcohol, redesign: Is it rebranding as fast casual?

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

Taco Bell is testing test beer, wine, and “mixed alcohol freezes” this summer in a redesigned store format.

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

The hidden benefit of SMS text marketing messages

Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.

2015 Fast Casual Top 100

FastCasual.com's tenth annual review of the restaurant segment's Top 100 movers and shakers takes a look at the brands, marketing campaigns, menu trends and…

Presented by FastCasual.com

Taking a Look at Table-Location Solutions

The fast casual restaurant landscape is becoming increasingly competitive. A table-location solution can help an operator get a jump on the competition.

Why Jersey Mike's added ordering and payments to their mobile app

Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.

Can digital ordering bridge gap between fast casuals, QSRs?

Digital touch points can offer competitive data as well as personalize a customer's order. It's a race to the top for both fast casuals and QSRs latching on to…

Giardino Gourmet Salads embraces nutritional transparency

April 23, 2015

The menu at Giardino Gourmet Salads will now show customers exactly what's in their food, thanks to the Miami-based chain's partnership with MenuTrinfo, a…

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

Starbucks suspends 'Race Together' campaign amid criticism

by Josh Fischer — Editor, NetWorld

Hoping to encourage a dialogue around race-related issues, the Seattle-based coffee giant devised the now partially dismantled "Race Together" campaign where…

Enplug and Waitlist Me team to bring wait lists to digital signage screens

March 3, 2015

Open digital signage software platform Enplug and restaurant waiting list app Waitlist Me have built a new product integration designed to make it easy for any…

Which Wich bag art chronicles passions, life of Atlanta-area artist

Shawn Elledge loves bacon, his wife and his newborn son, and he lets it show on his Which Wich bag art.

NoshList changes name to match its app, WaitList Me

February 19, 2015

NoshList has changed its name to Waitlist Me, according to a company announcement.

RFID table tracking helping fast casuals get orders out quickly, accurately

by Nicole Troxell — Associate Editor, Networld Media Group

Restaurants are using radio-frequency identification (RFID) technology to help orders land on guest tables quickly and accurately.

Fazoli's hits refresh with menu overhaul and elevated service

With guest frequency below where he wants it to be, Fazoli's CEO Carl Howard asked his customers what it would take to get them in the door more often. The…