Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

Starbucks suspends 'Race Together' campaign amid criticism

by Josh Fischer — Editor, NetWorld

Hoping to encourage a dialogue around race-related issues, the Seattle-based coffee giant devised the now partially dismantled "Race Together" campaign where…

Enplug and Waitlist Me team to bring wait lists to digital signage screens

March 3, 2015

Open digital signage software platform Enplug and restaurant waiting list app Waitlist Me have built a new product integration designed to make it easy for any…

Which Wich bag art chronicles passions, life of Atlanta-area artist

Shawn Elledge loves bacon, his wife and his newborn son, and he lets it show on his Which Wich bag art.

NoshList changes name to match its app, WaitList Me

February 19, 2015

NoshList has changed its name to Waitlist Me, according to a company announcement.

RFID table tracking helping fast casuals get orders out quickly, accurately

by Nicole Troxell — Associate Editor, Networld Media Group

Restaurants are using radio-frequency identification (RFID) technology to help orders land on guest tables quickly and accurately.

Fazoli's hits refresh with menu overhaul and elevated service

With guest frequency below where he wants it to be, Fazoli's CEO Carl Howard asked his customers what it would take to get them in the door more often. The…

Is Panera 2.0 starting to pay off?

by Nicole Troxell — Associate Editor, Networld Media Group

Panera will report on its Q4 and FY 2014 earnings on Feb. 12, and the question on everyone's mind is, "How's that 2.0 thing going?" We sat down with Panera's…

Mood launches Elements custom music programming

January 20, 2015

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a…

Technomic reveals which brands are tops with consumers

January 8, 2015

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options…

Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

Adding kiosks? Read this first

by Nicole Troxell — Associate Editor, Networld Media Group

POS kiosks can be essential tools in enabling customers to have a more pleasurable dining experience. But are there certain features restaurant owners and…

Chipotle responds to NYPD 'hands up' flap

December 29, 2014

A 'spontaneous, unplanned action taken by an individual crew member' toward a group of New York police officers has caused a flap for Chipotle.

How to choose the best rewards for your loyalty program

by Bob Leonard — Owner, Bolen

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel…

Executive round table: Fast casual segment leaders make their 2015 predictions

by Alicia Kelso — Editor, QSRWeb.com

Local marketing, local sourcing, mobile technologies and customer service initiatives are all expected to move to the front burner in the New Year.

Debunking McDonald's service time criticism

by Darrel Suderman — President, Food Technical Consulting

Customers and investors prefer innovation and quality over short wait times.

North Carolina Qdoba target of 'nurse-in' following incident

December 8, 2014

A group of moms staged a 'nurse-in' at a North Carolina Qdoba in support of another mom who was asked to cover up while breastfeeding her infant son, according…

Starbucks offers wireless device charging stations

November 19, 2014

Customers can place compatible devices on designated 'Powermat Spots' and charge them wirelessly.