Why giving back should be part of your business strategy

Corporate social responsibility is a vital part of a brand’s identity, especially to the increasingly impactful millennial generation.

Franchise focus: Can Captain D's hook fast casual market share?

by Cherryh Cansler — Editor, FastCasual.com

While many may still consider the seafood restaurant a quick service restaurant, CEO Phil Greifeld said that in 2011 the chain began transitioning from a QSR…

Report: Restaurants, foodservice operators ignore menu board sales opportunities

September 21, 2015

Datassential's new Menu Board Keynote Report surveyed more than 1,500 consumers and 350 operators across all restaurant and foodservice types. The report…

How to build a multi-sensory experience in your restaurant

by Steve Starr — Chief, starrdesign

It takes a lot of work for restaurant and retail brands to deliver a remarkable experience. It can be done, however, by making sure the environment touches…

Technology innovation focus of ICX Association's October Symposium

September 4, 2015

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…

Is McDonald's rebranding as fast casual in UK?

September 1, 2015

McDonald's will offer a fast casual service style in UK stores by the end of October. A small trial has also begun in the U.S.

Video highlights of CONNECT Mobile Innovation Summit

August 26, 2015

This video highlights reel of the CONNECT Mobile Innovation Summit reveals opportunities for enterprises to leverage mobile and digital channel in everything …

Why fast casual's customer experience isn't so casual

by Kent Barkouras — EVP Restaurant Solutions, Primary Color Systems

The fast casual customer experience is about guests getting what they want. That includes customized, fresh, unique food being prepared in front of them.

Marco’s Pizza cooks up more than menu items in new test kitchen

August 21, 2015

As part of a new corporate training facility, the Marco's Pizza test kitchen is being utilized to improve the chain's menu and employees' skills.

NetWaiter releases new consumer site

August 20, 2015

The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.

NYC gets its first booze-serving Starbucks

August 18, 2015

This week those stopping by a Starbucks in Brooklyn have some new special beverages from which to choose.

Zenput plugs in new task-management features to drive consistent store experience

August 18, 2015

Streamlined project management features promise to save time and money.

Jersey Mike's debuts new chicken submarine sandwich

August 17, 2015

The new Chicken Club, available for a limited time, features oven-roasted, extra lean, 98 percent fat-free chicken breast sliced to order.

Buffalo Wild Wings kicks off 'Football Rich' campaign

August 17, 2015

Buffalo Wild Wings says it's enhancing guests' football experience.

Fresh To Order celebrates National Panini Month… with paninis

August 17, 2015

Fast casual concept Fresh To Order introduces 13 panini sandwich options for customers looking for a way to celebrate National Panini Month in August.

Pei Wei goes to college

August 17, 2015

A new Pei Wei location will soon be opened at Arizona State University.

Tropical Smoothie Cafe raises $1M for charity

August 17, 2015

The fast casual cafe concept raised $1 million for Camp Sunshine, with a significant increase from last year’s giving total.

The Melt expands to Colorado with five new locations

August 14, 2015

The fast casual restaurant is opening stores in another state for the first time since its inception.

NRA releases mobile payments guide for restaurateurs

August 13, 2015

The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.

MOD Pizza announces growth of 'MOD Squad'

August 13, 2015

The fast casual pizza restaurant has added new employees and plans to continue adding team members, while staying true to its core values.