How a hotel became a hot fast casual concept

by Brenda Rick Smith — Editor, Networld Media Group

Marriott transformed its Courtyard food and beverage offerings away from the traditional buffet into a new fast casual format, resulting in a 27-percent jump…

LivingSocial adds communication platform for merchants

November 17, 2014

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform.

Technology, desire to connect with customer drives Buffalo Wild Wings' success

by Brenda Rick Smith — Editor, Networld Media Group

Based on customer research and feedback, Buffalo Wild Wings invested significantly in defining, delivering and enhancing its brand experience using technology.

Orange Leaf adds mobile marketing, customer optimization programs

November 4, 2014

Orange Leaf Frozen Yogurt has announced partnerships with Mobivity, to power its mobile marketing program, and InMoment, to launch a new guest experience…

Delivery startups targeting fast food crowd

October 27, 2014

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area…

Winget: 'Being passionate is a total load of crap'

by Alicia Kelso — senior editor, QSRweb.com

Success is much simpler than we make it out to be, says bestselling author Larry Winget. Success boils down to hard work and excellence.

Webinar: There's more to mobile payments than payments: engaging your customers in the age of the new mobile wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets…

Bowl of Heaven celebrates 4th anniversary with free acai bowls

October 14, 2014

Also samples new smoothie offerings and offers discounts on special Maq7 juice blend.

Pie Five Pizza encourages paying it forward with #pieitforward campaign

October 14, 2014

To celebrate National Pizza Month fast casual pizza brand Pie Five Pizza has kicked off the Pie It Forward campaign that surprises one guest at each location…

Deliver more than food; deliver an experience

by Erle Dardick — CEO, Monkeymedia

Lean on your supply chain partners to innovate for you; they have resources and answers.

Uber's move into foodservice showcases importance of convenience

by Ed Zimmerman — President, pizza.com

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

Starbucks opens Community Store in Seoul

October 2, 2014

A portion from every purchase at the store will go to Green Umbrella ChildFund Korea to support skills development for youth.

Building fine experience into fast service

by Brenda Rick Smith — Editor, Networld Media Group

How do fast casual restaurants foster customer relationships without sacrificing efficiency?

Dunkin' customers consume the most Wi-Fi data in coffee category

September 30, 2014

New research from network analytics and mobile intelligence company, wefi, explored WiFi connectivity trends at national coffee chains. The company considered…

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating…

Three ways restaurants can be smarter with local schools

by Ed Zimmerman — President, pizza.com

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and…

Boston Market taps employees to focus on guest experience

by Brenda Rick Smith — Editor, Networld Media Group

Boston Market leaders collaborated with managers, employees to develop a new Guest Service Excellence program aimed at lifting AUVs from $1.3 million to $1.…

Infographic: Digital Signage: Drive-thru Technology for the Next Generation

This infographic explains why going digital is good for customers and great for restaurants.

Wait time zero: The need for speed

by Noah Glass — CEO, Olo

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

Webinar - Competing with the Refrigerator: Understanding the Millennial Decline in Dining Out

Insights into Millennials at mealtime. Millennials are choosing to dine out 20 percent less than they did in 2007. Knowledge is power, and the key to turning…