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Customer Service / Experience News & Media

PizzaRev opens first Colorado location

August 13, 2015

The build-your-own pizza concept opened its first location in Colorado by hosting a fundraiser for giveSPORTS.

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Villa Enterprises opening 4 NJ outlets

August 12, 2015

Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester…

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Flavor, adventure, more healthful ingredients drive sandwich trends

August 11, 2015

Few foods reign as ubiquitously on restaurant menus in the U.S. as the almighty sandwich.

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Supply-chain study: Consumers demand sustainable food products

August 11, 2015

Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.

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Southern Concepts, Liolios Group create finance program

August 6, 2015

Fast casual barbecue restaurant Southern Concepts and Liolios Group announced in a recent press release that they were teaming up to design and execute a…

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Free Orange Leaf frozen yogurt for ‘innovative kids’

August 6, 2015

Kevin Durant and Orange Leaf team up to challenge kids to make their communities a better place.

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Fraud beware: WAND releases credit card protection software

August 5, 2015

Ahead of the Oct. 1 liability deadline, WAND releases new EMV terminals and promises enhanced protection and security measures.

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Does your menu reflect this year's top menu change?

Nancy Kruse, a restaurant menu analyst, shared information about restaurant change during the webinar, “Menus 2015: Turning Trends Into Money Makers.”

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Groupon launches ‘Groupon To Go’

July 30, 2015

The Internet coupon service will expand into the takeout and delivery markets

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TripAdvisor app integration expands customer engagement capability

July 29, 2015

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

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Free webinar offers insight on Which Wich CRM strategy

July 28, 2015

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on…

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Go Roma unveils new prototype

July 22, 2015

The fast casual Italian restaurant hopes to draw in new and old customers with a new look.

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The Evolution of Fast Casual

Fast casual restaurants, with their upscale ambiance and promises of higher quality food, continue to be the driver of restaurant industry growth, but as more…

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LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

July 20, 2015

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

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Finding your 'Purple Cow:' 3 ways to connect consumers to your brand

by Steve Starr — Chief, starrdesign

A truly noteworthy restaurant is one that captivates people and makes them feel connected to the brand, but how can you facilitate this desired connection with…

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Wendy's exec: Without great content, technology doesn't matter

by Cherryh Cansler — Editor, FastCasual.com

Big screens are exciting to have in a restaurant, but if they lack content that is fresh and relevant, even the largest digital signs and menu boards will fail…

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ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

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Most pizza lovers are health-conscious female millennials

July 2, 2015

The study found that 35 percent of Americans go out for pizza and buy frozen pizza at the store every month.

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Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data…

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Peapod.com debuts farm box produce service

July 1, 2015

Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.

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