Customer Service / Experience News & Media
Video highlights of CONNECT Mobile Innovation Summit
August 26, 2015
This video highlights reel of the CONNECT Mobile Innovation Summit reveals opportunities for enterprises to leverage mobile and digital channel in everything …
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Why fast casual's customer experience isn't so casual
by Kent Barkouras — EVP Restaurant Solutions, Primary Color Systems
The fast casual customer experience is about guests getting what they want. That includes customized, fresh, unique food being prepared in front of them.
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Marco’s Pizza cooks up more than menu items in new test kitchen
August 21, 2015
As part of a new corporate training facility, the Marco's Pizza test kitchen is being utilized to improve the chain's menu and employees' skills.
read nowNetWaiter releases new consumer site
August 20, 2015
The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.
read nowNYC gets its first booze-serving Starbucks
August 18, 2015
This week those stopping by a Starbucks in Brooklyn have some new special beverages from which to choose.
read nowZenput plugs in new task-management features to drive consistent store experience
August 18, 2015
Streamlined project management features promise to save time and money.
read nowJersey Mike's debuts new chicken submarine sandwich
August 17, 2015
The new Chicken Club, available for a limited time, features oven-roasted, extra lean, 98 percent fat-free chicken breast sliced to order.
read nowBuffalo Wild Wings kicks off 'Football Rich' campaign
August 17, 2015
Buffalo Wild Wings says it's enhancing guests' football experience.
read nowFresh To Order celebrates National Panini Month… with paninis
August 17, 2015
Fast casual concept Fresh To Order introduces 13 panini sandwich options for customers looking for a way to celebrate National Panini Month in August.
read nowPei Wei goes to college
August 17, 2015
A new Pei Wei location will soon be opened at Arizona State University.
read nowTropical Smoothie Cafe raises $1M for charity
August 17, 2015
The fast casual cafe concept raised $1 million for Camp Sunshine, with a significant increase from last year’s giving total.
read nowThe Melt expands to Colorado with five new locations
August 14, 2015
The fast casual restaurant is opening stores in another state for the first time since its inception.
read nowNRA releases mobile payments guide for restaurateurs
August 13, 2015
The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.
read nowMOD Pizza announces growth of 'MOD Squad'
August 13, 2015
The fast casual pizza restaurant has added new employees and plans to continue adding team members, while staying true to its core values.
read nowPizzaRev opens first Colorado location
August 13, 2015
The build-your-own pizza concept opened its first location in Colorado by hosting a fundraiser for giveSPORTS.
read nowVilla Enterprises opening 4 NJ outlets
August 12, 2015
Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester…
read nowFlavor, adventure, more healthful ingredients drive sandwich trends
August 11, 2015
Few foods reign as ubiquitously on restaurant menus in the U.S. as the almighty sandwich.
read nowSupply-chain study: Consumers demand sustainable food products
August 11, 2015
Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.
read nowSouthern Concepts, Liolios Group create finance program
August 6, 2015
Fast casual barbecue restaurant Southern Concepts and Liolios Group announced in a recent press release that they were teaming up to design and execute a…
read nowFree Orange Leaf frozen yogurt for ‘innovative kids’
August 6, 2015
Kevin Durant and Orange Leaf team up to challenge kids to make their communities a better place.
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