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Customer Service / Experience News & Media

Business intelligence spurs 'future lab' innovation at McDonald's Corner Café

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

The latest data trends continue to show a consistent and predictable migration to, "better for you" healthier meal options. These trends are on McDonald's…

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10 fresh restaurant marketing ideas for 2016

Today there are marketing techniques that won't break the bank and will help you save time. Use these restaurant marketing ideas to take your business to the…

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In the restaurant Red Zone: Running the last 20 yards in the pick-up game

The success of mobile and online ordering can only be achieved when the digital strategy has an equally well-thought out plan to support pick-up or curbside…

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Can your restaurant bounce back from a crisis?

by Travis Wagoner — Editor, Networld Media Group

Running a restaurant can be a great source of enjoyment. It can also be a risky endeavor. What can you do when your restaurant faces a PR crisis?

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Live webinar today to teach operators how to master location-based marketing

December 3, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Burger 21 taps design firm to help rebrand

December 3, 2015

Burger 21 is getting a new look, thanks to its partnership with Brand Architecture, a branding and design consultancy.

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10 'dynamic' ways outdoor digital displays will entice, surprise customers

The days of static signage are quickly moving to the rear window with digital signage out in front providing the best way to stand out in an increasingly…

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Tropical Smoothie Café launching new packaging designs

December 2, 2015

Tropical Smoothie Café is creating packaging materials to reflect its new brand image. The chain has partnered with starrdesig, to redesign its Styrofoam and…

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Live webinar tomorrow to teach operators how to master location-based marketing

December 2, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Marble Slab Creamery, MaggieMoo's Ice Cream and Treatery launch new website

December 1, 2015

Marble Slab Creamery and MaggieMoo's Ice Cream and Treatery have a new website boasting new design.

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Live webinar Thursday to teach operators how to master location-based marketing

November 30, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Costa Vida goes mobile

November 25, 2015

Costa Vida Fresh Mexican Grill has launched its first mobile application allowing guests to earn rewards through the app and online ordering.

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Live webinar to teach operators how to master location-based marketing

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

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Mystery solved: How to keep grilled cheeses fresh, crisp for delivery

November 18, 2015

Eco-Products and The Melt have created a box to keep grilled cheese sandwiches hot and crispy until delivered.

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4 for 15: 4 speakers, 15 minutes each, limitless knowledge

by Travis Wagoner — Editor, Networld Media Group

Three fast casual restaurant operators and other experts share their insights about the industry and how they've found success and value in it.

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The perfect pitch: 3 restaurant concepts

by Travis Wagoner — Editor, Networld Media Group

Entrepreneurs from Burgers n’ Fries Forever, Sweet Lorraine’s Fabulous Mac n’ Cheez and Pincho Factory pitched concepts to a panel of distinguished investors…

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Cicis unveils new logo, brand positioning, prototype design

November 5, 2015

Cicis is going "Beyond Pizza" with a refreshed brand identity. The chain unveiled its new branding along with its newly identified core brand positioning of…

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SpeedLine POS adds support for mobile gift, rewards, payment

November 4, 2015

Restaurant point-of-sale developer SpeedLine Solutions announced a new payment and guest-rewards integration with Mercury StoreCard.

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Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Fast casual operators want to reward guests with more than food. There are new loyalty program trends to attract new customers, boost revenues and provide…

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