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Customer Service / Experience News & Media

Mystery solved: How to keep grilled cheeses fresh, crisp for delivery

November 18, 2015

Eco-Products and The Melt have created a box to keep grilled cheese sandwiches hot and crispy until delivered.

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4 for 15: 4 speakers, 15 minutes each, limitless knowledge

by Travis Wagoner — Editor, Networld Media Group

Three fast casual restaurant operators and other experts share their insights about the industry and how they've found success and value in it.

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The perfect pitch: 3 restaurant concepts

by Travis Wagoner — Editor, Networld Media Group

Entrepreneurs from Burgers n’ Fries Forever, Sweet Lorraine’s Fabulous Mac n’ Cheez and Pincho Factory pitched concepts to a panel of distinguished investors…

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Cicis unveils new logo, brand positioning, prototype design

November 5, 2015

Cicis is going "Beyond Pizza" with a refreshed brand identity. The chain unveiled its new branding along with its newly identified core brand positioning of…

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SpeedLine POS adds support for mobile gift, rewards, payment

November 4, 2015

Restaurant point-of-sale developer SpeedLine Solutions announced a new payment and guest-rewards integration with Mercury StoreCard.

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Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Fast casual operators want to reward guests with more than food. There are new loyalty program trends to attract new customers, boost revenues and provide…

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Email marketing is far from a dead marketing tool

by Travis Wagoner — Editor, Networld Media Group

Email is ubiquitous personally and professionally, which means email marketing is far from dead.

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FCES15: Stay on trend with the latest food trends

by Travis Wagoner — Editor, Networld Media Group

Tastes and trends in food change and evolve rapidly. What may have been an innovative concept last year may be exactly the wrong one now.

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3 ways to surprise, delight customers

Surprising and delighting your customer base is key to keeping them as guests.

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FCES15: The changing course of consumer behavior

by Travis Wagoner — Editor, Networld Media Group

Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…

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ICX Association kicks off Symposium series in Atlanta

October 27, 2015

The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…

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FCES15: The evolution of restaurant technology

by Travis Wagoner — Editor, Networld Media Group

There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…

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Freebirds World Burrito to debut new design in Dallas

October 27, 2015

Freebirds World Burrito will open its newest location on Nov. 12 in Lewisville, Texas, in the area known as The Colony at 6225 N. Josey Lane. The new…

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FCES15: Top 10 PR do's (and a few don'ts)

by Travis Wagoner — Editor, Networld Media Group

"Whatever I present to you is my PR moment," Nick Powills, CEO of No Limit Agency, said in opening his session at the Fast Casual Executive Summit in Miami.

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FCES15: Beverage smarts: What’s on trend

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience and play a critical part of a restaurant’s branding efforts. Being on trend is key to…

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2015 Fast Casual Top 26 Executives

The fast casual industry is like no other restaurant segment, and that’s because it’s packed with creative, innovative and generous leaders. This year, we…

Presented by FastCasual.com

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Punchh, CiCi's Pizza partner to develop loyalty app

October 16, 2015

Punchh, a brand-centric mobile customer engagement platform for restaurants, is teaming up with CiCi’s Pizza to build a loyalty app.

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Danny Meyer's restaurant brands eliminate tipping

October 14, 2015

Union Square Hospitality Group announced today that starting in November, it will eliminate tipping at all of its13 full-service venues, while also increasing…

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Dickey’s adds new revenue stream with delivery service

October 9, 2015

Dickey’s Barbecue Restaurants has added a new stream of revenue after finalizing agreements with multiple delivery service partners, including Dine On Demand…

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How outdoor seating can increase your revenues by 30%

No matter what kind of establishment you run, a simple deck or patio can increase revenue by up to 30 percent, according to Jeff Caldwell of Superior Shade.

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