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Customer Service / Experience News & Media

Report: coupons primary reason consumers engage with brands on mobile

January 22, 2016

Vibes, a mobile marketing firm, has released its 2016 Mobile Consumer Report, which examines consumer perceptions and opinions about mobile marketing and…

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Olo receives $40M investment

January 21, 2016

Olo, a maker of digital ordering and delivery solutions for multi-location restaurants, has received a $40 million minority investment from The Raine Group, a…

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Panera exec: Payment, mobile innovations achieving major success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Panera's still full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

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Technomic announces 2016 Consumers' Choice Awards for chain restaurants

January 15, 2016

Technomic has announced its 2016 Consumers' Choice Awards for chain restaurants. Technomic asked consumers to rate more than 120 leading U.S. restaurant chains…

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Paging Power

The simplicity and reliability of paging systems is helping to drive their use far beyond the restaurant waiting line.

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Living the brand: How &pizza CEO has inspired customers to wear its logo forever

by Travis Wagoner — Editor, Networld Media Group

&pizza is the name of the Washington, D.C.-based pizzeria co-founded by Michael Lastoria and Steve Salis in July 2012. Since then, it's expanded to 1…

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Business intelligence spurs 'future lab' innovation at McDonald's Corner Café

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

The latest data trends continue to show a consistent and predictable migration to, "better for you" healthier meal options. These trends are on McDonald's…

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10 fresh restaurant marketing ideas for 2016

Today there are marketing techniques that won't break the bank and will help you save time. Use these restaurant marketing ideas to take your business to the…

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In the restaurant Red Zone: Running the last 20 yards in the pick-up game

The success of mobile and online ordering can only be achieved when the digital strategy has an equally well-thought out plan to support pick-up or curbside…

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Can your restaurant bounce back from a crisis?

by Travis Wagoner — Editor, Networld Media Group

Running a restaurant can be a great source of enjoyment. It can also be a risky endeavor. What can you do when your restaurant faces a PR crisis?

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Live webinar today to teach operators how to master location-based marketing

December 3, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Burger 21 taps design firm to help rebrand

December 3, 2015

Burger 21 is getting a new look, thanks to its partnership with Brand Architecture, a branding and design consultancy.

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10 'dynamic' ways outdoor digital displays will entice, surprise customers

The days of static signage are quickly moving to the rear window with digital signage out in front providing the best way to stand out in an increasingly…

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Tropical Smoothie Café launching new packaging designs

December 2, 2015

Tropical Smoothie Café is creating packaging materials to reflect its new brand image. The chain has partnered with starrdesig, to redesign its Styrofoam and…

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Live webinar tomorrow to teach operators how to master location-based marketing

December 2, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Marble Slab Creamery, MaggieMoo's Ice Cream and Treatery launch new website

December 1, 2015

Marble Slab Creamery and MaggieMoo's Ice Cream and Treatery have a new website boasting new design.

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Live webinar Thursday to teach operators how to master location-based marketing

November 30, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Costa Vida goes mobile

November 25, 2015

Costa Vida Fresh Mexican Grill has launched its first mobile application allowing guests to earn rewards through the app and online ordering.

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Live webinar to teach operators how to master location-based marketing

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

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