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Customer Service / Experience News & Media

Golden Chick Partners with Qu to Streamline Operations, Elevate the Guest Experience & Support Future Growth

Golden Chick Unlocks Growth Opportunities and Streamlines Operations with Qu’s Unified Commerce Platform.

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Driving Customer Service at the Point of Sale

In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…

Presented by SpeedLine Solutions

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Consider the benefits provided by a POS made for the pizza industry

The very reason why pizza is such a popular food item with consumers is the same reason restaurant owners can benefit from a POS that supports both…

Presented by SpeedLine Solutions

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Networld Media Group

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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Top 30 Movers & Shakers in Catering 2024

The inaugural Top 30 Movers & Shakers in Catering 2024 list recognizes the leaders and brands reshaping the catering landscape—those taking bold steps to drive…

Presented by Lunchbox

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The Future of Kitchens: Introducing the Smart, Connected Kitchen

Despite the growing pressures from omni-channel ordering, kitchen tech remains overlooked. Qu envisions a smart, connected future where AI optimizes food prep…

Presented by Qu

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TailGate Brewery owner talks perfect pizza, beer pairings

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wesley Keegan, owner of TailGate Brewery, gives insight on how adding pizza to his brewery was the perfect match.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Networld Media Group

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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Game Day Dilemmas: Preparing Your Restaurant for Sports Crowds

Game days are both a blessing and a challenge. The influx of passionate sports fans can significantly boost any restaurant’s revenue, but it also puts immense…

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Employee Management Ebook

Whether the challenges are in scheduling and labor cost control, security and loss prevention, training, record-keeping, or payroll, technology solutions can…

Presented by SpeedLine Solutions

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Marketing Ebook

If you are happy with the customers you have, consider this: in the competitive restaurant industry, standing still is the fastest way to find yourself going…

Presented by SpeedLine Solutions

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Slim Chickens CEO gives insight into brand's successes

by Mandy Wolf Detwiler — Editor, Networld Media Group

Tom Gordon is CEO of Slim Chickens, a fast casual chicken brand with more than 280 units.

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How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

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Strategies for Handling High Delivery Demand

In the fast-paced world of the restaurant industry, managing delivery peak hours is crucial for maintaining high customer satisfaction and operational…

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U.S. Hospitality Managers: Insights from 500 Frontline Leaders

The hospitality industry is facing a critical tipping point, and it’s not just about gratuities. We polled 500 frontline hospitality managers in the U.S. and…

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Restaurant supply chain: How Paris Baguette became the master

by Eric Galkin — Chief Supply Chain Officer, Paris Baguette

Eric Galkin, chief supply chain officer of Paris Baguette, reveals the restaurant supply chain solutions he's created to ensure each local unit is…

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Cicis Pizza leads buffet-style pizza concept with customer-focused tech

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza Marketplace Editor Mandy Detwiler talks to Jeff Hetsel, president of Cicis Pizza, about what makes the company tick, the technology its leveraging for…

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Portillo's launches self-service kiosk strategy

August 7, 2024

Portillo's, a fast casual chain known for its Chicago hot dogs, is piloting self-service kiosks in select restaurants, according to a Yahoo!Finance report.

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