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Customer Service / Experience News & Media

The Future of Kitchens: Introducing the Smart, Connected Kitchen

Despite the growing pressures from omni-channel ordering, kitchen tech remains overlooked. Qu envisions a smart, connected future where AI optimizes food prep…

Presented by Qu

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TailGate Brewery owner talks perfect pizza, beer pairings

by Mandy Wolf Detwiler — Editor, Connect Media

Wesley Keegan, owner of TailGate Brewery, gives insight on how adding pizza to his brewery was the perfect match.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Connect Media

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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Slim Chickens CEO gives insight into brand's successes

by Mandy Wolf Detwiler — Editor, Connect Media

Tom Gordon is CEO of Slim Chickens, a fast casual chicken brand with more than 280 units.

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How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

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U.S. Hospitality Managers: Insights from 500 Frontline Leaders

The hospitality industry is facing a critical tipping point, and it’s not just about gratuities. We polled 500 frontline hospitality managers in the U.S. and…

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Restaurant supply chain: How Paris Baguette became the master

by Eric Galkin — Chief Supply Chain Officer, Paris Baguette

Eric Galkin, chief supply chain officer of Paris Baguette, reveals the restaurant supply chain solutions he's created to ensure each local unit is…

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Connect Media

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Cicis Pizza leads buffet-style pizza concept with customer-focused tech

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza Marketplace Editor Mandy Detwiler talks to Jeff Hetsel, president of Cicis Pizza, about what makes the company tick, the technology its leveraging for…

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Portillo's launches self-service kiosk strategy

August 7, 2024

Portillo's, a fast casual chain known for its Chicago hot dogs, is piloting self-service kiosks in select restaurants, according to a Yahoo!Finance report.

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Bonchon SVP chats about competing in the chicken market, appealing to Americans

by Mandy Wolf Detwiler — Editor, Connect Media

Bonchon SVP of Development Amanda Millikan discusses how the brand's Korean flavors appeal to an American palate and how it fares on the competitive chicken…

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Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

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Registration still open for Pizza Leadership Virtual Summit

July 26, 2024

Wednesday marks the 3rd annual Pizza Leadership Virtual Summit, and there's still time to register. Qualified pizza executives and pizzeria owners can register…

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Thanx + Qu: Shaping the Future of Guest Engagement

Qu is excited to announce our partnership with Thanx, enhancing guest engagement through Loyalty 3.0. This integration uses rich guest data for personalized…

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Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined

The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…

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Reusable Cups: The Growing Trend and the Need for Linerless Sticky Labels

The restaurant trend of using reusable cups to increase sustainability in operations is gaining momentum. Linerless sticky labels make it practical.

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Botrista Reaches $120 Million in Total Fundraising, Enhances Beverage AI Tools

The innovative beverage solution has attracted the attention of major players in the food service industry and secured significant investment from global…

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Axonify Identified as Representative Vendor in the 2024 Gartner Market Guide for Corporate Learning Tech

Affirms Axonify’s competitive edge in Learning Management Systems and continued benefit for enterprise organizations with frontline workforces.

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SynergySuite Unveils Game-Changing Cover App Updates for Effortless Scheduling & Workforce Management

SynergySuite, a leading global provider of restaurant management software, is proud to announce the release of significant updates to its Cover App. This…

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