Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

Tork introduces digital custom print dinner napkins

Suzanne Cohen, foodservice marketing director of Tork, an Essity brand, introduces its digital custom print dinner napkins.

Chipotle sees 10% sales lift after digitizing customer experience

June 12, 2019

Chipotle has seen quite a sales lift since digitizing its customer experience. The chain, which recently tapped Sparkfly to help it launch a loyalty…

How Schlotzsky's, Auntie Anne's, Krystal, Huey Magoo's bring technology to the table

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The final panel at the Restaurant Franchising & Innovation Summit in Louisville made it clear that chains need to tackle the challenges of online ordering…

DQ on all things frozen 'n' sweet + Pancheros' fresh 'bake' on Mexican heat

by S.A. Whitehead — Food Editor, Net World Media Group

From frosty and American as apple pie, to fresh and prepared to order Mexican, the QSRweb podcast today features one-on-one talks with American Dairy Queen…

Modern Market brings customer service in house

May 23, 2019

Modern Market Eatery has added an internal guest relations department allowing individual restaurants to offer enhanced customer service within their four…

Punchh launches deep sentiment analysis solution

May 21, 2019

Punchh Inc. is launching a deep sentiment analysis offering which lets brands access valuable insights from customer reviews using Punchh's natural language…

How Yelp uses customer data to help restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As more guests use social media to share their dining experiences, companies such as Yelp — which began as a restaurant review site but has expanded into a…

Revel designs POS, business platform just for the pizza enterprise

May 17, 2019

Revel Systems has announced a cloud-based POS and business management platform built specifically for pizzerias.

Protecting your branding, customer experience from third-party delivery

FastCasual’s Cherryh Cansler sits down with Scott Absher, CEO of ShiftPixy, to learn how to solve pain points often associated with third-party delivery.

Roti introduces digital customer experience powered by Eatsa technology

May 16, 2019

Roti Modern Mediterranean, a Chicago based fast casual, has introduced Eatsa's customer experience technology that allows restaurants to process orders from…

Google Lens offers meal highlighting, ratings and review access

May 8, 2019

Restaurant patrons wanting insight on top meals, or reviews and ratings, can now use the Google Lens, a visual search and computer vision tool.

Wyndham, DoorDash partner to offer hotel guests discounts, zero delivery fees

May 2, 2019

Restaurants have another way to get their food to Wyndham Hotels & Resorts guests thanks to an agreement with DoorDash that allows first-time users staying…

How to make third-party delivery companies work for you

Gallup research found that customers rated third-party delivery service as highest on cost, lowest on speed, and second-lowest on accuracy and quality when…

Starbucks CEO: 'We will win in China'

by Cherryh Cansler — Editor, FastCasual.com

April 26, 2019

Starbucks CEO Kevin Johnson is confident that his growth strategy is working, and that includes his plans for the U.S. as well as China, where the coffee…

Pincho taps Thanx for online order technology, enhanced user experience

April 23, 2019

Latin fast casual Pincho is using the Thanx customer engagement platform to enable native online ordering. The experience offers customers an easy to use…

Godiva launching food cafes, 2,000 planned by 2025

April 23, 2019

Godiva is opening the first of 2,000 food cafes that the chocolate brand plans to have up and running in the next six years.

Just Salad unlimited salad bowl returns in May

April 16, 2019

Just Salad is bringing back its unlimited salad bowl for May.

Chipotle throws down the esports gauntlet

April 12, 2019

It's "digital" game on at Chipotle now that the chain has hooked up with DreamHack — a gaming and digital lifestyle festival — and ESL, an esports company…

Dine-in … delivery … drive-thru? Rave Restaurant Group president talks fulfilling diners' druthers today

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza customers are a finicky bunch, with some seeking a nice dine-in experience, others insisting on delivered pies and still more who want to pick up their…