Paytronix buys Open Dining to broaden CX feature set

August 8, 2019

Paytronix Systems, Inc., a provider of SaaS customer experience management solutions for restaurants and convenience stores, is acquiring Open Dining, an order…

Shake Shack CEO convinced digital is the future

by Cherryh Cansler — Editor, FastCasual.com

The company will continue to enhance its digital channels by integrating technology that supports each one and adding guest-spacing functionality on a regular…

Clean Juice opens 75th unit with digital upgrades

August 2, 2019

Charlotte-based Clean Juice is opening its 75th store three years after opening its first location. Dubbed by the chain as the "store of the future," the unit…

Clicking with Customers: Exceeding Expectations Through Better Digital Experiences

It’s not enough for a restaurant to add technology solutions such as online ordering and self-service kiosks. Those solutions must work together to create a…

Farm Burger expands Atlanta footprint with Whole Foods Market location

July 23, 2019

Farm Burger has opened up inside the Whole Foods Market in midtown Atlanta as part of its Friends of Whole Foods Market program. The program partners with…

Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

SOCi's Google My Business integration puts brands where the online search action is

July 19, 2019

SOCi took another step toward providing its clients chains better capabilities to localize messages system-wide. The chain social media management platform…

Pieology: How a Navy Seal + vegan pies can build a better pizza brand

by S.A. Whitehead — Food Editor, Net World Media Group

Leadership at Pieology sees the same kind of clear skies in the brand's future that its Southern California home is known for, and on this week's podcast, CMO…

3 ways to ghost out your kitchen

It's 2019, and the restaurant landscape is changing as we know it. Factors like technology, millennials changing and consumer preferences have created a shift…

Toppers takes on the daring diner

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers pizza is on a mission to live up to its name, by taking pizza 'over the top' and targeting the adventurous pie guy or gal.

xtraCHEF CEO introduces inventory management system

Andy Schwartz, CEO of xtraCHEF, sits down with FastCasual's Cherryh Cansler to discuss its new back of house financial management solution for restaurants.

UberEats teams up with Olo to simplify third-party delivery

June 26, 2019

Uber Eats has partnered with Olo, a digital food ordering platform for the restaurant industry, to integrate directly into the POS of restaurant brands via Olo…

ACSI survey: Drooping QSR customer satisfaction dragging down whole industry's scores

June 25, 2019

The restaurant industry scored a solid B-minus on the latest customer satisfaction rating, down 0.6 percent since last year to 78.9 on a 0-to-100 scale, and…

Chuck E. Cheese sends 'mouse' to your house with DoorDash in San Diego

June 25, 2019

Chuck E. Cheese is introducing a new Pizza Party Pack and making it exclusively available through DoorDash for a new way to host all those kids parties on home…

Tijuana Flats taps DoorDash for delivery expansion

June 25, 2019

Tijuana Flats is partnering with DoorDash to expand delivery options and celebrate the partnership with free delivery fees on orders of $15 or more through…

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…

Foodli CEO discusses benefits of self-service technology

Ish Singh, co-founder and CEO of Foodli, discusses how its technology for self service kiosks, mobile order and pay increases operator profitability.

Panera expanding dinner menu pilot to 9 stores

June 19, 2019

After testing a dinner menu at a Jacksonville, Florida location, Panera Bread is expanding its dinner menu pilot to nine stores in Lexington, Kentucky in July.

Zivelo CEO discusses the future of self-service kiosks

Healy Cypher, CEO of Zivelo, sits down with FastCasual's Cherryh Cansler to discuss the future of self-service kiosks.

Zivelo introduces the X2 Slim counter top mounted kiosk

Kris Bartel, chief business development officer at Zivelo, demos the X2 Slim counter top mounted kiosk.