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Customer Service / Experience News & Media

Integrating delivery services: a disruption that can't be ignored

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Meeting this off-premise challenge, driven by the growth of e-commerce, requires a thorough assessment of how the organization manages its delivery orders.

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Nekter CEO talks about Whole Foods, customer evolution + staying 'juiced,' 9 years in

by S.A. Whitehead — Food Editor, Net World Media Group

Nekter Juice Bar CEO Steve Schulze joins QSRweb podcast host, Shelly Whitehead, on this edition of the show with some of the wisdom he's picked up over his…

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Webinar to explore designing customer engagement programs

"Designing customer engagement programs that drive business growth," sponsored by Revel Systems, will explore how to implement customer engagement programs…

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2019 Perfect Pitch winner: 'Best fried chicken in the land of fried chicken'

by S.A. Whitehead — Food Editor, Net World Media Group

Louisville, Kentucky brand, Royals Hot Chicken is not only a hot commodity in its fried chicken-steeped home base, but also managed to burn up the competition…

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How to protect against credit card scams, digital transaction liabilities

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While credit card theft isn't new, the internet is giving rise to new opportunities for credit card scamming. To protect against fraud, foodservice operators…

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4 steps to a successful restaurant delivery strategy

With so many delivery options and so much competition, how can your restaurant create a successful delivery strategy that differentiates you from your…

Presented by FastCasual.com

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Webinar to explore how analytics can bring more understanding to your business

Michael Shipley, analytics and insights director at Fourth, will review the elements of an analytics system to enable restaurant managers make data based…

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Veggie Grill rolls out farmhouse themed design nationwide

October 23, 2019

Veggie Grill recently opened its new farmhouse-themed store design at locations in Toluca Lake, California, and Harvard Square in Cambridge, Massachusetts, and…

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DoorDash adds plant-based search capability

October 23, 2019

Impossible Foods, creator of the plant-based Impossible Burger, now has a custom cuisine carousel on DoorDash, according to a company press release. It…

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Austin food trailer delights FCES attendees

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Paperboy food trailer has gained a significant following in Austin thanks to its locally sourced food. In four years, the business has added a second…

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Digital Signage & the Internet of Things

Digital displays are no longer the passive carriers of content. IoT devices are allowing displays to make content decisions in real time, while providing…

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Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

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[WEBINAR]: 30 Days to More Profitable Delivery

Date: Oct 8, 2019 | Time: 2PM | Duration: 1 hour | Learn strategies for decreasing your delivery costs, while increasing sales - Register Now!

Presented by SpeedLine Solutions

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The Five-Step Recipe for Serving up Delicious & Unified Food Experiences

Every restaurant chain operator knows that simply serving great food doesn’t guarantee success anymore. The biggest element impacting restaurant success today…

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'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar

by S.A. Whitehead — Food Editor, Net World Media Group

Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…

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Off-premises sales up 70% at Orange Leaf

October 8, 2019

Orange Leaf's off-premises sales are up 68% over last year thanks to the expansion of its online catering presence and partnerships with schools and…

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British losing patience waiting in line for food

October 4, 2019

The British are known for their patience, but when it comes to waiting in line at a restaurant, their patience is wearing thin.

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Starbucks launches free digital content via in-store WiFi

October 4, 2019

Starbucks is launching free digital news today, via its in-store WiFi, that will offer top media outlet access to customers.

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SpeedLine Introduces SpeedDine Online Ordering App

Pizza and delivery point of sale developer SpeedLine Solutions Inc. recently launched a new online ordering app for restaurants with SpeedDine online ordering.

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Why Self-Order Kiosks aren’t Job-Killers

Instead of being a way to reduce the need for hourly workers, self-order kiosks can drive a need for more workers thanks to increased sales.

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