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Customer Service / Experience News & Media

Chipotle launches TikTok hack menu

May 19, 2020

Chipotle Mexican Grill has created a Complete Customization Chipotle app feature to users to make any ingredient light, standard or extra. Guests at home or…

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Buffalo Wild Wings opening 'Go' store model this week

May 12, 2020

Buffalo Wild Wings will open the doors of its first 'Go' restaurant May 13 designed specifically for takeout and delivery orders. The store is located at at…

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SOCi expands marketing toolbox with SmartBot

May 12, 2020

All-in-one marketing platform SOCi is launching an AI-powered SmartBot that will let markets deploy conversational chatbots across hundreds and thousands of…

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[ON-DEMAND WEBINAR]: Digital Solutions during COVID-19 for QSR & Fast Casual Dining industries

Watch Adobe's QSR Industry and Customer Experience Innovation team for a walk through of the current state of digital maturity for QSR & Fast Casual brands.

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Curry Up Now is open for business on Goldbelly

May 5, 2020

Curry Up Now is expanding its customer reach by launching on GoldBelly, an online restaurant and meal-order site.

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Eating up profits: The high cost of restaurant POS downtime, and the surprising difference SD-Branch can make

One tenth of 1 percent. It might not seem like much, but it adds up. And when that one tenth of one percent is POS downtime, it adds up to a lot: A lot of…

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8 Ways HP Engage Go Enables Easier Selling

Discover 8 ways the HP Engage Go enables easier selling.

Presented by HP Inc.

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Stand Out Or Blend In With The Sleek, Contemporary HP Engage One

HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point of sale system.

Presented by HP Inc.

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Checkers/Rally's CEO predicts post-pandemic fast food resurgence + Lavu CEO on QSRs' digital path forward

by S.A. Whitehead — Food Editor, Net World Media Group

Checkers/Rally's CEO Frances Allen explains why all that uber-healthy plant-based food that was so hot pre-pandemic in the U.S., could get a lot more…

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1000 degrees' cauliflower crust sales trounce former gluten-free version

April 22, 2020

1000 Degrees Pizza's Caulipower cauliflower crust introduced last November is a hit. The 30-unit pizza brand said that in just the first four months, the…

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Benefits of Kitchen Displays Systems

The kitchen represents the heart of a restaurant. Of course, the front counter and dining areas play pivotal roles in the operation as well, feeding into the…

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Chick-fil-A locations encourage mobile, card payments over cash

April 15, 2020

A number of Chick-fil-A locations have stopped accepting cash or are encouraging customers to use alternate payment methods, as the restaurant chain takes a…

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PAR introduces contactless order solution for restaurants

March 24, 2020

PAR, a provider of cloud-based point-of-sale solutions to restaurants, has introduced a solution that utilizes its online ordering system and a QR code to…

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Caliburger adds pay-with-face option amid COVID-19

March 24, 2020

CaliBurger is adding a variety of tools to its Pasadena, California, restaurant to help fight the spread of viruses like COVID-19, according to a press release…

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Pickup Pods offer food delivery solution for apartment, office dwellers

March 20, 2020

As restaurants increasingly move toward contactless and other forms of food delivery, the makers of an IoT-enabled system for doing just that, called Pickup…

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Pure Green still going strong amid corornavirus shutdowns

by Cherryh Cansler — Editor, FastCasual.com

Pure Green, a five-unit chain based in New York City, has seen a spike in sales of cold-pressed juices and immunity shots, which CEO Ross Franklin believes…

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Shake Shack relying solely on carry-out, delivery

March 16, 2020

Shake Shack is following the lead of numerous brands around the country (Starbucks, Halo Burger and Just Salad) temporarily shifting to a to-go only operating…

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Chipotle partners with Zoom to promote social distancing

March 16, 2020

While people all over the U.S. practice social distancing in an effort to help contain the spread of the coronavirus, Chipotle is hoping to deliver some…

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Restaurants focused on delivery, to-go during Coronavirus pandemic

by Cherryh Cansler — Editor, FastCasual.com

Although Creator, a burger joint in San Francisco that doesn't need humans to cook its burgers, the restaurant has gone a step further to protect guests and…

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The solo diner ranks tops in U.S. restaurant visits

March 3, 2020

When it comes to who's dining out the single diner is tops when it comes to U.S. restaurant visits.

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