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Customer Service / Experience News & Media

Eating up profits: The high cost of restaurant POS downtime, and the surprising difference SD-Branch can make

One tenth of 1 percent. It might not seem like much, but it adds up. And when that one tenth of one percent is POS downtime, it adds up to a lot: A lot of…

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8 Ways HP Engage Go Enables Easier Selling

Discover 8 ways the HP Engage Go enables easier selling.

Presented by HP Inc.

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Stand Out Or Blend In With The Sleek, Contemporary HP Engage One

HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point of sale system.

Presented by HP Inc.

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Checkers/Rally's CEO predicts post-pandemic fast food resurgence + Lavu CEO on QSRs' digital path forward

by S.A. Whitehead — Food Editor, Net World Media Group

Checkers/Rally's CEO Frances Allen explains why all that uber-healthy plant-based food that was so hot pre-pandemic in the U.S., could get a lot more…

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1000 degrees' cauliflower crust sales trounce former gluten-free version

April 22, 2020

1000 Degrees Pizza's Caulipower cauliflower crust introduced last November is a hit. The 30-unit pizza brand said that in just the first four months, the…

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Benefits of Kitchen Displays Systems

The kitchen represents the heart of a restaurant. Of course, the front counter and dining areas play pivotal roles in the operation as well, feeding into the…

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Chick-fil-A locations encourage mobile, card payments over cash

April 15, 2020

A number of Chick-fil-A locations have stopped accepting cash or are encouraging customers to use alternate payment methods, as the restaurant chain takes a…

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PAR introduces contactless order solution for restaurants

March 24, 2020

PAR, a provider of cloud-based point-of-sale solutions to restaurants, has introduced a solution that utilizes its online ordering system and a QR code to…

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Caliburger adds pay-with-face option amid COVID-19

March 24, 2020

CaliBurger is adding a variety of tools to its Pasadena, California, restaurant to help fight the spread of viruses like COVID-19, according to a press release…

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Pickup Pods offer food delivery solution for apartment, office dwellers

March 20, 2020

As restaurants increasingly move toward contactless and other forms of food delivery, the makers of an IoT-enabled system for doing just that, called Pickup…

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Pure Green still going strong amid corornavirus shutdowns

by Cherryh Cansler — Editor, FastCasual.com

Pure Green, a five-unit chain based in New York City, has seen a spike in sales of cold-pressed juices and immunity shots, which CEO Ross Franklin believes…

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Shake Shack relying solely on carry-out, delivery

March 16, 2020

Shake Shack is following the lead of numerous brands around the country (Starbucks, Halo Burger and Just Salad) temporarily shifting to a to-go only operating…

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Chipotle partners with Zoom to promote social distancing

March 16, 2020

While people all over the U.S. practice social distancing in an effort to help contain the spread of the coronavirus, Chipotle is hoping to deliver some…

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Restaurants focused on delivery, to-go during Coronavirus pandemic

by Cherryh Cansler — Editor, FastCasual.com

Although Creator, a burger joint in San Francisco that doesn't need humans to cook its burgers, the restaurant has gone a step further to protect guests and…

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The solo diner ranks tops in U.S. restaurant visits

March 3, 2020

When it comes to who's dining out the single diner is tops when it comes to U.S. restaurant visits.

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Oracle tech aims to help restaurants, food trucks boost agility, reliability

March 3, 2020

Oracle's new Micros Workstation 625 and 655 POS systems aim to help eateries and food trucks speed up the ordering process and reduce customer wait times.

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Par adds mobile dine-in ordering app to Brink integration

February 11, 2020

ParTech Inc, a global provider of POS software and integrated technical solutions to the restaurant and retail industries, has added Ready to its Brink…

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DeliverThat drives into Boston

February 6, 2020

DeliverThat has launched its restaurant catering delivery service in the Boston area, marking the company’s 42nd location in the United States and…

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How self-service ordering kiosks are transforming QSRs

While the QSR experience is typically quite simple, the introduction of more advanced technology -- namely self-service food ordering kiosks -- over the course…

Presented by KioskMarketplace.com

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Starbucks adds 33 markets to delivery route

January 31, 2020

Starbucks and Uber Eats have added 33 markets to its delivery program, making the service available in 49 markets across 29 U.S. states. New cities…

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