Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

Surviving and Thriving in the New Restaurant Normal

Despite recent challenges, many operators are doing more than just surviving; they’re finding ways to thrive. To find out how, the team at FastCasual.com spoke…

Presented by FastCasual.com

Food waste and portion control with Vollrath

Portion controls ensure you know exactly how much food to buy, serve, and store to maximize your culinary investments. To learn more about proper portion…

Unlocking Memorable Restaurant Experiences by Enhancing Brand Consistency

Customers expect standardized experiences and when those expectations are not met, it can cause confusion, misinterpretation of company values, loss of trust…

Calmer seas ahead for U.S. foodservice industry

February 1, 2023

After several years of pandemic disruption the U.S. foodservice industry has stabilized "pandemic losses," with pockets of growth that indicate calmer seas…

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Pizza Brands to Watch in 2023

We are honored to introduce the 2023 class of “Pizza Brands to Watch” and we look forward to finding out who makes future lists.

Presented by Mountain Mike's Pizza

SoundHound joins Toast Partner Ecosystem

January 11, 2023

SoundHound, a voice AI provider, is joining the Toast Partner Ecosystem.

Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

Presented by Star Micronics America

DSA Signage hires Brian Kim, Chief Commercial Officer

DSA Signage hires former Chipotle Senior Manager and Private Equity Leader Brian Kim as Chief Commercial Officer

Investing in digital guest experience ordering platform pays short and long-term dividends

Many restaurants today rely on the steady influx of takeout orders, especially in the limited order and fast casual sectors. So, Investing in a digital guest…

Presented by FastCasual.com

Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

Chipotle, Jason's Deli, Ampex Brands talk AI role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands. Top leaders share insight on AI innovation…

Nothing Should Stand in the Way of Your Specialty Beverage Profits

In areas such as blending equipment, build station layout, training, and measuring devices, small changes or adjustments can improve the quality and…

Presented by FastCasual.com

Starbird, Fuku, Atomic Wings leaders talk love-hate relationship with delivery apps

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand leaders offer insight on managing third-party delivery apps and the brand app and hurdling challenges.

5 Strategies to Optimize Your Customers' Online Ordering Experience

Build customer loyalty and strengthen your brand by creating a mobile-first, easy-to-navigate online ordering experience

Presented by SpeedLine Solutions

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

How The POS Can Help Retailers Prepare For The Holidays

The right technology can help short-staffed retailers survive the holiday season and thrive in it. After all, making a positive, lasting impression on shoppers…

How to maintain your online reputation

by Mandy Wolf Detwiler — Editor, Networld Media Group

Can those dreaded one-star reviews be reversed? Experts say yes if handled correctly.

How tech stacks are learning to be more intuitive

by Mandy Wolf Detwiler — Editor, Networld Media Group

Today's tech stacks are savvier and more intuitive than ever, but they're also more complex than they were five years ago.