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Customer Service / Experience News & Media

How To Build A Self-Service Experience You’re Proud Of

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption…

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Mobile orders on rise, long pickup wait times lead to frustration

February 24, 2022

Mobile orders continue to rise and customers generally approve of restaurants' apps but longer wait times for mobile pickups and orders not ready at pickup are…

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Supply Chain Solutions

At TundraFMP, we partner with our customers to help them through their supply chain challenges.

Presented by TundraFMP

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3 Ways to Future-Proof Your Restaurant Tech Stack

It’s clear that a digital transformation is no longer a "nice to have" but a necessity for future viability. At Qu, we believe the winning restaurants in the…

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Reshaping the Guest Experience to Cope with Staffing Challenges

To maintain a quality experience, restaurant operators need to rethink the way they manage their business. That means doing what they can to speed up service…

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Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

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Mici Italian has big plans for 2022

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mici Italian has seven units in the Denver area. The company is poised for growth and has plans to double its size in 2022.

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How QR Codes Can Benefit Your Business

QR codes are a huge technological advancement in the field of retail and have made product details and other information easily accessible for both customers…

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2022 State of Digital for Restaurants

We recently conducted our 3rd Annual State of Digital survey for Fast Casual and QSR concepts with over 25 locations. This report highlights 2021 performance…

Presented by Qu

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7 Key Components of a Successful Digital Signage Program

A quick reference guide to create and maintain a successful digital signage program.

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Improving Dining and Shopping Safety in the Pandemic

Powerhouse Dynamics Increases Support for Restaurants and Food Retailers

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Exceed Customer Expectations with Self-Service Solutions for the Kiosk Market

Prepare now by investing in technologies that improve customer experiences and allow them to skip the waiting.

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Pandemic causes PizzaLeah to pivot

by Mandy Wolf Detwiler — Editor, Networld Media Group

Leah Scurto opened her pizzeria, PizzaLeah, in Sonoma County, California just days before the COVID-19 pandemic shutdown hit the state. That caused Scurto to…

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2021 Has Been Koala’s Best Year in Platform History, Brand Highlights Company’s Growth

Industry leading platform supports restaurant industry growth through the pandemic era

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How Self-Service Applications Are Changing Customer Behavior

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers’ demands.

Presented by KioskMarketplace.com

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Creating Customer Stickiness Through the Right POS Partner

When looking for a new POS system, think beyond the product. Think partnership. Evaluate POS systems and companies against four areas proven to generate…

Presented by FastCasual.com

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Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…

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Gaining a 360-Degree View of Your Customers

QSRs have more customer data than ever, but making sense of that data can be a challenge.

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Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

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Panera Bread execs: We're not afraid of taking risks

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eduardo Luz, chief brand and concept officer, and Rob Sopkin, SVP, chief development officer, at Panera Bread, shared the keynote at the Fast Casual Executive…

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