Why 4 is the magic number in customer retention

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy.

How brands can avoid cannibalization in driving growth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

How to drive growth is top of mind for brands but in the quest to grow brands can often ignite a cannibalism strategy, something no partner or franchisor…

Cowboy Chicken, Modern Market and the omnichannel digital experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean Kennedy, president of Cowboy Chicken, and Modern Market Technology Director Brian Anderson shared insight and tips on crafting a digital experience…

CoreLife, Asian Box, Flatbread Grill talk sustaining sustainability, despite obstacles

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands take on the challenges and rewards of one very hot restaurant topic: sustainable operations.

Why fast casual brands are embracing digital training with open arms

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Paper-based employee training manuals and binders are quickly disappearing as staff training is going digital.

Farmer's Fridge builds kiosk system to ensure freshness

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Most entrepreneurs in the self-service space rely on commercially available equipment and management software, but Luke Saunders and his team at Farmer's…

Report: Gen Z kickin' it old school?

Restaurateurs are finally learning millennials' buying behaviors, but the next wave of consumers has crashed onto the restaurant shores. Welcome to the era of…

3 tips for creating solid franchising deals

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A session at Louisville's Restaurant Franchising and Innovation Summit covered how franchisors can negotiate and improve franchising agreements.

Research: Short wait times, ambiance important to fast casual customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ambiance — the look and feel of the service environment — has emerged as a critical factor in guest satisfaction, according to research presented at the…

Gen Z revealed highest spenders in survey

A study reveals three ways for restaurant brands to increase sales.

Survey: 3 ways to increase restaurant sales

A study reveals three ways for restaurant brands to increase sales.

Why a balanced relationship is key for succeeding as a franchisor, franchisee

by Judy Mottl — editor, Retail Customer Experience Networld Media Group

Experts at the recent International Franchise Expo offered insight and advice on striking the perfect balance in the franchisor-franchisee relationship. It's…

Top tips for digital signage deployments

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Brands give top tips on how to use digital signage for maximum success.

Top missteps to avoid on the way to franchising success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From operational strategy errors to overlooking the customer experience, there are plenty of things to trip a new franchisor up on the way to successful…

The man that made Starbucks an industry superpower steps down

Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes…

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

Make a note to join us June 19 for an hour of free expert guidance on taking some of the sting out of your labor costs, even as the hiring environment demands…

Location, location, location: What makes a good one?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Finding the best location for a restaurant is a matter of knowing about the site's people, accessibility, visibility and energy, according to Subway…

KFC Ad Director on turning Col. Sanders into brand's 'James Bond'

by S.A. Whitehead — Food Editor, Net World Media Group

In 2015, deep in a tunnel beneath the "lions and tigers and bears" of the Louisville Zoo where KFC stored its corporate archives, the chicken chain's ad agency…

Turkish-American sisters now franchising Flatbread Grill

by Cherryh Cansler — Editor, FastCasual.com

Turkish-American Sisters — Arzu, Fusun, and Gonca Esendemir — are now franchising their fast casual concept —  Flatbread Grill.

Millennials: 'Give us big discounts, cut the small talk'

by S.A. Whitehead — Food Editor, Net World Media Group

One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied…