NYC's Parched levels up guest rewards with app launch

May 28, 2025

Parched Hospitality Group, known for its Australian-inspired dining and cocktail brands, has launched "Parched Locals," a tiered rewards program and mobile…

Honeygrow opens 60th unit

May 28, 2025

Honeygrow, a fast casual restaurant serving customizable stir-fry, salads and honeybars, has opened its 60th location in Allentown, Pennsylvania, marking the…

Former Better Buzz Coffee COO takes lead role at Yoshinoya America

May 28, 2025

Yoshinoya America has appointed Paul Nishiyama as president. He most recently as chief operating officer at Better Buzz Coffee and previously held several…

Shake Shack debuts app, loyalty offering

May 28, 2025

Shake Shack is enhancing its guest engagement with app-exclusive offers and a gamified loyalty program. App users may get any size soda for $1. The offer is…

Why AI-powered CX is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving…

Top 35 Marketers to be honored at Restaurant Marketing Workshop

by Cherryh Cansler — Editor, FastCasual.com

After a rigorous nomination process and enthusiastic social media voting, 35 leaders were selected for their exceptional contributions to brand growth, digital…

Fuzzy's launches $5 happy hour

May 27, 2025

Fuzzy's Taco Shop is rolling out a happy hour menu featuring items priced at $5 and under. The happy hour, available for dine-in only Monday through Friday…

Farmer's Fridge to offer fresh meals on select Delta flights from LAX

May 27, 2025

Farmer's Fridge, known for its fresh, machine-vended meals, is partnering with Delta Air Lines to offer a selection of its chef-curated items on select…

&pizza lowering prices

May 27, 2025

Washington, D.C.-based &pizza thinks its pizza prices are too high. In a head-turning move, the brand has slashed its pricing across the board, according…

Starbucks to introduce self-service kiosks in Korea, Japan

May 27, 2025

Starbucks is set to break with its long-standing tradition of direct barista-customer interaction by introducing self-service kiosks in Korea and Japan for the…

NYC's first pizza bagel shop opens

May 27, 2025

Bagizza, New York City's first dedicated pizza bagel shop, has opened in Midtown Manhattan. The restaurant was founded by Michael Park, partner and Master…

Pollo Campero VP talks competition, standing out

In an episode of the Restaurant Operator Podcast, Mandy Detwiler of Pizza Marketplace and QSRweb interviews Blas Escarcega, VP of franchise development for…

Zaxby's co-founder acquires Georgia-based fast casual

May 27, 2025

Zaxby's co-founder Tony Townley has purchased Maepole, an Athens, Georgia-based eatery serving customizable plates using locally sourced ingredients. The…

Lunchbox hosting 1-day catering summit in NYC

May 23, 2025

Restaurants hoping to grow their catering revenue and optimize off-premises operations may attend The Catering Leadership Summit, June 25, at Emmy Squared…

Smoothie King CFO named president

May 23, 2025

Smoothie King has promoted CFO Gavin Felder as president, and he will retain his finance responsibilities as well.

Are you the tallest tree in your 'business forest?'

by Kathleen Wood — Founder, K. Wood Partners

Have you ever heard the phrase, "You can't see the forest for the trees"? This metaphor is particularly relevant for Founders, as it highlights how we can…

Fast casual's global growth, innovation, labor shifts: A deep dive

Discover how beverage innovation —from craft mocktails to full bars — is reshaping the segment while fast casual continues to outperform both QSR and casual…

Dave & Buster’s making Philippines debut

May 22, 2025

Dave & Buster's broke ground Thursday on its first Philippines location at Opus Mall in Manila thanks to a partnership with local franchisee The Bistro…

Former Go To Foods exec joins Gong cha

May 22, 2025

Gong cha, a global global bubble tea brand, hired Michael Nedelkovich Jr. as vice president of U.S. non-traditional franchise development.

Rethinking customer experience: The power of experience design

Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success