If you build it, they won't come

by Alicia Kelso — senior editor, QSRweb.com

Having a website, an app and/or social media accounts isn't enough. Brands must plan to engage customers if they want to build loyalty and convert sales.

How your mobile payment app can cost you customers and ding your reputation

Without a thoughtful approach to user experience, staff training and enticing loyalty incentives, brand apps are doomed to failure.

Is it possible to deliver fine dining experience for $10?

by Brenda Rick Smith — Editor, Networld Media Group

Frank Klein, CEO of Asian Box, thinks it's possible. The Asian concept sources sustainable ingredients, makes its own sauces and butchers its own meat.

Reducing food waste can improve the bottom line and the environment

by Brenda Rick Smith — Editor, Networld Media Group

A study commissioned by the Food Waste Reduction Alliance found that approximately 80 billion pounds of food are discarded into US landfills every year, with…

Building fine experience into fast service

by Brenda Rick Smith — Editor, Networld Media Group

How do fast casual restaurants foster customer relationships without sacrificing efficiency?

Apple Pay's impact on restaurant loyalty marketing

Focusing on the creation of an experience that’s easy for the customer, instead of optimal for the brand, makes customers feel like VIPs.

Experts share insights on millennial dining-out decisions

by Brenda Rick Smith — Editor, Networld Media Group

Shaped by user-centric devices and the Great Recession, value-conscious millennials are looking for great experiences that are friction-free.

Greener planet, more green in the pockets

by Brenda Rick Smith — Editor, Networld Media Group

Au Bon Pain reduced its carbon footprint, looks to shave up with 13 percent off its energy bill by monitoring and analyzing its energy usage.

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating…

Panasonic bets on growth of drive-thru digital menu boards

by Alicia Kelso — Editor, QSRWeb.com

Because of the heavy traffic volume at the drive-thru, Panasonic's Jeff Pinc said the industry is in the beginning stages of wide adoption of outdoor digital…

E-2 visa leads UK entrepreneur to California dream

by Brenda Rick Smith — Editor, Networld Media Group

Franchising is an ideal fit for many foreign entrepreneurs seeking to live and work in the US.

Boston Market taps employees to focus on guest experience

by Brenda Rick Smith — Editor, Networld Media Group

Boston Market leaders collaborated with managers, employees to develop a new Guest Service Excellence program aimed at lifting AUVs from $1.3 million to $1.…

Doing well by doing good

by Brenda Rick Smith — Editor, Networld Media Group

When brands connect themselves and their customers to causes they love, everyone can benefit.

Why restaurants should embrace mobile payment with iPhone 6 and PassBook

By combining NFC with finger touch recognition technology, Apple is able to offer NFC payment securely inside PassBook, making PassBook more relevant than…

'Failure is not an option' in CEO's cancer battle

by Brenda Rick Smith — Editor, Networld Media Group

Just as things started taking off for Chicken Salad Chick, President and CEO Kevin Brown was diagnosed with stage IV liver cancer. He's fighting back, and…

Apple Pay explodes onto the scene

by Will Hernandez — Editor, NetWorld Media Group

Apple intros mobile wallet capabilities that combine NFC, Passbook and Touch ID. Company has support from banks, major card issuers and retailers.

How to survive the protein craze

Cutting costs by creating limited time offers or new menu items that scale down the serving of animal protein could be interesting to test with consumers.

Panera ready for Apple Pay

by James Bickers — Editor, Networld Alliance

Panera Bread will be among the first to accept Apple Pay when it rolls out in a few weeks.

New Wild Wing Cafe CEO has deep roots in fast casual, QSR

by Brenda Rick Smith — Editor, Networld Media Group

Restaurant industry veteran Tom Lewison has been tapped to help Wild Wing Cafe take flight.

#CONNECTsummit14: Get big results from Big Data

Marketers are increasingly using and tracking mobile campaigns to measure success and the data gleaned from user preferences is the end product.