Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Holy jalapeno! How hot will menus get?

by Alicia Kelso — Editor, QSRWeb.com

Sriracha, according to CCD Innovation, is in 2014 what chipotle was in 2009.

Fresh To Order CEO: Fast casual concepts need to 'elevate up'

by Alicia Kelso — Editor, QSRWeb.com

Panos believes many brands in the segment are not delivering on true, fresh, made-from-scratch products.

Schlotzsky's cracks top five in app store restaurant category

by Brenda Rick Smith — Editor, Networld Media Group

Loyalty app is the centerpiece of Schlotzsky's effort to connect with Millennials.

Moe's finds a sweet spot with contextualized tweets, increased digital spend

by Brenda Rick Smith — Editor, Networld Media Group

A well-timed tweet helped drive home Moe's brand message and engage customers.

Building, branding and loyalty in fast casual

Fast casual operations in non-commercial establishments are building brands and creating loyal consumers.

A framework for measuring and monitoring mobile app loyalty

Even the most loyal customer evaluates every touch point and interaction with a business.

Restaurants fire up promos for Fourth of July holiday

by Alicia Kelso — Editor, QSRWeb.com

From menu rollouts to marketing campaigns, some concepts are in the spirit.

Consumer Reports: Low chain restaurant scores should be a ‘wake-up call’

Food quality now trumps location convenience for restaurant consumers.

Capriotti's CEO: Franchising an attractive option for those burned in the Great Recession

by Brenda Rick Smith — Editor, Networld Media Group

Morris' passion for Capriotti's food and proven concept took him from franchisee to top exec.

Burger Lounge CEO: Almost any food type can be 'fast casualized'

by Brenda Rick Smith — Editor, Networld Media Group

J. Dean Loring believes the 'better burger' bubble is here.

Pollo Tropical's streamlined menu, focus on accuracy boost AUVs

by Alicia Kelso — senior editor, QSRweb.com

Increased efficiency, improved accuracy lead to gains for Pollo Tropical.

Fast casual brands using social media to engage World Cup fans

The World Cup means big business for many fast casual brands, and they are reaching their fans directly through their social channels.

LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

Federal Donuts hopes to kickstart 'radical' hospitality with partnership

by Brenda Rick Smith — Editor, Networld Media Group

If Rooster Soup Co.'s crowdfunding effort gets off the ground, its profits will be donated to helping those in need.

Salata’s growth driven by consumer demand for clean eating

by Alicia Kelso — Editor, QSRWeb.com

Guests also want more vegetarian proteins, such as quinoa, tofu and falafel, as well as sauces and spices.

Dickey's adds chief brand officer to communicate 'basics done right'

by Brenda Rick Smith — Editor, Networld Media Group

Christie Finley aims to deliver consistent customer experience as company expands rapidly coast to coast.

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

Will Panera add small order delivery as part of 2.0 push?

by Alicia Kelso — Editor, QSRWeb.com

During the company’s shareholder meeting last week, CEO Ron Shaich talked about expanding growth vehicles.

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.