College kids still love fast food, but they're pickier than ever

by S.A. Whitehead — Food Editor, Net World Media Group

Today's coeds have high expectations for even the fastest food that they order.

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

RSR reveals digital gift card winners

August 23, 2016

 Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." 

The true effects of food photos: part 1

by Matthew Harper — Intern, Networld Media Group

Back in the 1800s when photography was first invented, it would have been hard to imagine people using the technology to document lunch. As restaurants are…

Moe's seeks franchisees for move into Motown

August 1, 2016

Moe's Southwest Grill is seeking franchisees to open Detroit-area locations of the chain with experienced multi-unit franchise owners.  

Alabama and Pittsburgh get a gold rush from KFC

August 1, 2016

KFC is testing a new "Georgia Gold" fried chicken and tenders in this month in Mobile and Pittsburgh. The company said the chicken has a crispy, tangy flavor, 

Smoke's Poutinerie bringing gravy-smothered fries to a state near you

by Matthew Harper — Intern, Networld Media Group

The cold country up north that brought you Justin Bieber and maple syrup is growing its newest sensation in the U.S.: Smoke's Brands.

AI meets customer engagement: Creepy or necessary?

by S.A. Whitehead — Food Editor, Net World Media Group

A new artificial intelligence platform promises to engage diners in a caring way with very little thought and effort from restaurant operators.

Smoothie system sales down, the NPD Group finds

July 25, 2016

Dollar sales of smoothie makers declined during the first part of 2016, a press release said. According to the NPD Group, a global information company, dollar…

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

3 steps to cutting 1 huge expense

Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become…

At McAlister's, tea beats out ... chocolate?

July 14, 2016

In the run-up to McAlister's Deli's Eighth annual Free Tea Day, the chain surveyed more than 1,000 adult consumers in the U.S. to produce this somewhat…

Boo(ze)-hoo! Restaurant liquor sales fall for 3rd straight year

by S.A. Whitehead — Food Editor, Net World Media Group

A new industry report shows that on-premises alcohol sales have dropped again, and the cause might just surprise you.

Grubhub offers restaurateurs access to consumer ratings and reviews

July 12, 2016

Grubhub, the online food delivery service, announced the launch of its new faceted ratings and reviews system in a press release. The new system provides…

Fast casual industry still growing

July 11, 2016

The fast casual industry is growing at a steady rate and outranking its counterparts, according to a Technomic report. In year-over-year results, cumulative…

When is it time to upgrade your POS?

by Art Julian — CEO, Cbs inc

More than half of the respondents to Hospitality Technology’s 2016 POS Software Trends survey plan to research, test or install a new POS system this year. How…

Study: Customers still singing 'ode to the sandwich'

June 24, 2016

The popularity of the sandwich isn't slowing down, according to Technavio analysts, who recently predicted the global sandwich market will exceed $9 billion by…

[FREE WEBINAR] Food Transparency and Simplified Ingredient Lists: Trends and Tips for Understanding the 'Clean' Eating Movement

June 24, 2016

The demand for a pared down ingredient list for restaurant menus is being influenced by millennials and Generation Z, who crave authenticity and transparency.

Free webinar: 'Learn How to Turn Social Followers into Brand Advocates'

June 15, 2016

Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence. If you want to be…

Infographic: 2.5 billion ways to reach customers via beverages

Coca-Cola's new study unveils how adding beverage offerings can help restaurants increase traffic.