How Starbucks CEO wants to use AI to nurture the human spirit

In a recent blog, Starbucks CEO Kevin Johnson discusses how the company balances technology and human interaction in its 31,000 stores and 400,000 employees…

Self-order kiosks are on a roll in U.S. restaurants

It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.

Presented by KioskMarketplace.com

Grubhub addresses phone order snafu

January 9, 2020

Grubhub customers will be hearing a new prompt when placing a call to a restaurant using the ordering app, which will direct them to press the No. 1 to place…

Pizza robot startup, Zume, reportedly laying off most of its workforce

January 7, 2020

SoftBank-backed robotic pizza startup, Zume, plans to lay off up to 400 employees — 80% of its staff— and won't renew its Seattle lease in an effort to stop…

Blendid installs its second robotic smoothie kiosk

December 31, 2019

Robotic self-serve smoothie kiosk-maker, Blendid, has  installed its second location, this one at Sonoma State University's Charlie Brown Café earlier this…

Technology & CX in Restaurants

As restaurant operators face challenges on a variety of fronts, many are turning to technological tools to enhance how they serve their guests.

[WEBINAR]: The Future of Enterprise POS

Enterprise Point of Sale doesn’t need to be volatile, especially when it’s such a vital part of your business!

Presented by Qu

Clean Juice expands into catering using Chowly/ezCater services

December 11, 2019

Clean Juice, a USDA-certified organic juice bar franchise, will be offering catering at all its locations, thanks to a partnership between Chowly, a restaurant…

[WEBINAR]: 2020 Tech Trends: The Year of Enterprise Cloud POS

Learn how restaurant Point of Sale technology has evolved from legacy enterprise systems to cloud POS and now to the Enterprise Cloud – Watch Now!

Fourth Enterprises tabs Sabre's Anderson as CEO, names Whitmarsh CFO

December 10, 2019

Fourth Enterprises, LLC, parent company of HotSchedules and Fourth, a provider of workforce, inventory and operations management solutions to the restaurant…

Coolgreens prepping smart fridges for Dallas market

December 10, 2019

Healthy lifestyle eatery Coolgreens plans to install smart fridges in its Dallas market for the sale of salads, wraps and snacks.

4 tasks that kitchen robots should take over

Advances in robotics technology are helping commercial kitchen workers be more effective and efficient in several key areas.

Presented by FastCasual.com

Dave & Buster's debuts mobile guest engagement commerce app

December 5, 2019

Dave & Buster's is launching a guest engagement app experience that lets guests tap their smartphones on games, provides instant reloading capability for…

Webinar to explore ‘2020: The year of enterprise cloud POS’

On Dec. 10, foodservice operators will have a chance to learn how point-of-sale technology has evolved from legacy enterprise systems to cloud POS and now to…

Moe’s Southwest Grill 'all-digital/kiosk-only' restaurants coming to Pittsburgh, Charlottesville

November 20, 2019

Moe's Southwest Grill will introduce its first two "All-Digital/Kiosk-Only" locations in the first quarter in Pittsburgh, Pennsylvania and Charlottesville…

How automation can solve restaurant labor problems

High turnover is a lot for restaurant owners and managers to combat, but there is hope, and the answer lies in automation.

Presented by FastCasual.com

Webinar to explore food safety excellence

'How to achieve excellence in food safety: Best practices to drive your food safety performance' on Dec. 5 will be sponsored by Steritech.

McDonald's tests cash-accepting self-order kiosks; will retrofits be needed?

November 14, 2019

McDonald's, which has pioneered the use of self-order kiosks, is testing kiosks that also accept cash, the company told Kiosk Marketplace via email. Cash users…

Delivering a frictionless guest experience: one size doesn't fit all

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology allows restaurants to deliver a better guest experience, but companies still need to test new solutions since no one tool meets all companies…

Grubhub agrees to review phone ordering after NY City Council threatens action

November 13, 2019

Grubhub plans to convene a task force regarding how it charges restaurants for phone calls, following threats from the New York City Council to enact…