SpotOn Transact secures $60M in funding

September 23, 2020

SpotOn Transact, Inc. a software and payments company, has secured $60 million in Series C funding. The round was led by DST Gobal, an investment firm, with…

ICX Association names Elevate Award winners

September 22, 2020

The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today.

GoTab gets $6 million in latest funding round

September 22, 2020

GoTab Inc, a mobile POS and contactless ordering and payment platform, secured a $6 million investment to support new partnerships, integrations and launch…

NCR, Microsoft partner to keep restaurants' devices running

September 18, 2020

NCR Corp., a software and services leader for the retail, restaurant and banking industries, is partnering with Microsoft to power NCR Digital Connected…

WaBa Grill enhances mobile app

September 17, 2020

California's WaBa Grill has updated its WaBa Rewards App to improve the guest experience with an easy-to-navigate menu layout and order flow, as well as a…

Keeping Your Restaurant Nimble in a Crisis with Back-of-House Technology

Successfully navigating a restaurant through the unpredictable current of a global pandemic demands more than just obvious tactics.

FAT Brands to deploy Revel kiosks, solutions across all Fatburger locations

September 16, 2020

FAT Brands, a global franchising company in the fast casual and casual dining markets, plans to roll out Revel Enterprise across all Fatburger locations, with…

Fortnite is on the menu at Chipotle

September 14, 2020

Chipotle has launched the third edition of the 2020 Chipotle Challenger Series, an online tournament giving fans the chance to face-off against celebrities…

Panera powering up customers

September 9, 2020

The first 2,020 consumers who sign up Thursday for the Panera Coffee Subscription (typically $8.99) will earn a month of free coffee and Wi-Fi. For those who…

Chipotle launches in-app group ordering, Tik-Tok challenge

September 8, 2020

Chipotle Mexican Grill is introducing a family TikTok challenge called #ChipotleSponsorUs to celebrate the launch of its group ordering feature on the Chipotle…

El Pollo Loco launches loyalty program

September 3, 2020

El Pollo Loco Inc. has launched a loyalty program, Loco Rewards, that allows customers to earn more points and rewards for their favorite menu items …

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

Noodles & Co taps customer experience firm to study guest behavior

September 2, 2020

In an effort to better understand how to serve its customers as the popularity of digital ordering and curbside pickup increases amid the pandemic, Noodles…

Reinforce Social Distancing Measures with Occupancy Counting Technology

Leverage AI-powered video analytics to help automate the counting of people entering and exiting a restaurant. Results display on cloud-based dashboards so you…

Jon Taffer taps Compeat to manage back-office operations

September 1, 2020

Jon Taffer has tapped Compeat to manage the accounting, workforce and back-office technology at his fast casual concept, Taffer's Tavern.

Saladworks pins growth on robotic salad maker

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When restaurants were closing in response to COVID-19, Saladworks went into overdrive targeting non-traditional locations. The Chowbotics robotic saladmaker…

Panera customers using Google to place digital orders

August 25, 2020

Panera has integrated with Google Search, Google Maps and Google Assistant to make it easier for customers to place digital orders. Available at participating…

Starbucks connects guests to coffee with digital traceability tool

August 21, 2020

Starbucks guests will be able to get to know the people who grow, harvest, roast and prepare their coffee, thanks to the company's digital traceability…

Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

Consumers are ready to dine in but won't ditch to-go, delivery

by Carl Van Ostrand — VP of Consumer Insights, DISQO

Although the onset of COVID-19 made in-person dining impossible in March and April, consumers are starting to show interest again but aren't cutting cut back…