Wingstop restructures management team

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January 7, 2010

In addition to celebrating 25 consecutive quarters of positive comp store sales, opening its first international restaurant in Mexico City and becoming the…

The brains behind the brands

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casual executives are known for blazing new trails. But who are the five to watch in 2010?  

Starbucks signs National Labor Relations Board settlement

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December 30, 2009

Starbucks has signed a settlement over three charges from National Labor Relations Board, according to an article in the Seattle Times.   As part of the…

Seattle's Best Coffee names new VP of Franchise Development

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December 10, 2009

Seattle's Best Coffee announced today that John M. Wuycheck has been named vice president, Franchise Business Development.   In this position, Wuycheck will…

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

Webinar: Workforce Management and the Economic Recovery - Are You Ready?

Now that economic data shows the recession is ending, restaurateurs can look forward to brisker business. But with more customers comes the need for more…

HR Practices

Find, hire and retain the best employees you'll ever have.

Shopping for Data, Training to Improve

Mystery shopping is just the starting point for a workforce improvement plan that includes training and incentives.