LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

Are you ready to add off-premise catering to your business?

by Alicia Kelso — Editor, QSRWeb.com

Catering should never be an afterthought; it's a lot of work and it reflects your reputation and brand.

Schlotzsky's partners with MonkeyMedia for new catering program

May 27, 2014

Schlotzsky's has signed a deal with MonkeyMedia Software to initiate its off-premise strategy. According to a news release, MonkeyMedia Software, via its MMS…

Restaurant industry expects to add 508K jobs this summer

May 23, 2014

According to new projections from the National Restaurant Association, the restaurant industry expects to add 508,000 jobs this summer. If these expectations…

Fresh Alarms programmable timers now available nationally

May 22, 2014

Fresh Alarms, which have been available to select QSR insiders, are now available nationwide. The programmable timers help restaurant managers by reminding…

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

The two components of customer service training

by Shep Hyken — CAO, Shepard Presentations

Ongoing training keeps customer service skills and strategies fresh and in the forefront of employees' minds.

Restaurant worker wage strikes spread beyond the US

May 7, 2014

Quick-service employees and supporting organizations in New York City announced today that more strikes are expected next week in as many as 150 cities.

Senate Republicans block minimum wage bill

May 1, 2014

The Obama Administration's objective to raise the minimum wage to $10.10, from its current $7.25, hit a major road bump Wednesday as Senate Republicans voted…

How PeopleMatter allows Boloco to go paperless

Hear Caitlin Simmons, Human and Brand Development Manager at Boloco, talk about the "inspired burrito" company's success using PeopleMatter HIRE™.

Facial detection time clock app launched

April 23, 2014

Timesly has launched a facial detection time clock app for iPad, allowing employees to clock in or out of work by snapping their photo using Timesly's…

Restaurant Association releases customer service training video

April 23, 2014

The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service…

WhenToManage software adds social networking app for restaurants

April 23, 2014

WhenToManage, a provider of cloud-based software for the restaurant industry, has introduced Flow, a social networking tool that allows employees to share…

Coca-Cola donates $420K for NRAEF's student training programs

April 16, 2014

The National Restaurant Association Educational Foundation has received a $420,000 donation from The Coca-Cola Company to support NRAEF's various training…

Free webinar teaches restaurant operators how to cash in on tax credits

April 10, 2014

The free webinar, "Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires," hosted this week by FastCasual.com and PeopleMatter…

Webinar - Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires

Tuesday, April 8, 2014 Tax deadlines got you down? This tax season (or September), start getting money back instead of giving it all away.

Restaurant industry surpasses pre-recession employment peak

April 7, 2014

More than six years after the start of the Great Recession, the number of private sector jobs finally surpassed its pre-recession peak in March, according to…

Congress votes to bring 'full-time' definition back to 40 hours

by Alicia Kelso — Editor, QSRWeb.com

April 3, 2014

The U.S. House of Representatives voted today in favor of H.R. 2575, AKA the Save American Workers Act, which would bring the definition of a full-time…

Hourly wages for summer 2014 foodservice jobs expected to be $10.43

April 3, 2014

Snagajob has announced results from its 2014 Summer Hiring Survey of 250 employers responsible for hiring hourly employees in the retail, hospitality and…

7 questions restaurateurs should ask when choosing payroll provider

Go with a provider who not only can handle the calculations and payroll tax payments, but who also understands the food industry.