Panel puts franchise marketing under the microscope

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Finding the right individuals to become franchise owners requires a well -structured marketing and recruitment program. Four veterans offered their insights…

DQ, Mazzio's and Rave roll out the tech to roll in the employees

by S.A. Whitehead — Food Editor, Net World Media Group

At the Restaurant Franchising and Innovation Summit in Dallas this week, three big restaurant companies discussed how tech is changing the way they hire and…

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

Tim Hortons franchisees seek to delay mobile ordering

March 31, 2017

Tim Hortons franchisees are attempting to delay the release of the chain's new mobile ordering app because they believe not enough testing has been done.

Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…

4 ways your restaurant staff is stealing from you

Opportunities for theft will depend on the operations and setup of your restaurant, but if you think like a thief, you're more likely to recognize and prevent…

Pita Pit adds 12 business coaches to franchisee field support system

March 23, 2017

Pita Pit franchisees can now tap 12 business coaches which are now part of the franchise support system, according to a press release.

Starbucks to create 240K jobs

The chain is on target to create more than 240,000 jobs globally —  68,000 in the U.S. — by opening 12,000 stores globally and 3,400 new stores in the U.S. by…

Cottage Inn exec: 'Female leaders ask the right questions'

by Cherryh Cansler — Editor, FastCasual.com

Deborah Masse has led Cottage Inn to double-digit sales growth by rolling out a new branding initiative and through the introduction of digital and social…

NRA to Congress: 'Press go on health act but fix it later'

March 22, 2017

National Restaurant Association Policy and Government Affairs EVP Cicely Simpson today told Speaker of the House and U.S. Rep. Paul Ryan to press forward with…

Moe's franchisee: 'Don't take no for an answer'

by Cherryh Cansler — Editor, FastCasual.com

Jennifer Wade has been a Moe's Southwest Grill franchisee since 2002. The single mom now owns three locations and is the only female franchisee on the Moe's…

NRA president: 'No other industry is as inclusive as the restaurant industry'

by Cherryh Cansler — Editor, FastCasual.com

Before joining the NRA as president, Dawn Sweeney was president and CEO of AARP Services and also held leadership positions at the National Rural Electric…

Uncle Maddio's VP of Ops: 'Welcome adversity'

by Cherryh Cansler — Editor, FastCasual.com

Restaurant openings at Outback Steakhouse were the gateway to Jenelle Brown's career, but that progressed into managing human capital and the health of…

Auntie Anne's president: 'Diversity in leadership is critical'

by Cherryh Cansler — Editor, FastCasual.com

Neary eventually joined Auntie Anne’s in 2005, holding various roles in the company, including VP of global marketing, until she took over as president in 2015.

Reader Poll: Restaurant confrontations - are they happening more often?

by S.A. Whitehead — Food Editor, Net World Media Group

The news is filled with a constant flow of incidents demonstrating the worst in human behavior often happening at the chains this website's readers oversee. It…

Buffalo Wild Wings CEO: 'Having diverse leadership brings out the best in any industry'

by Cherryh Cansler — Editor, FastCasual.com

Sally Smith believes women make great leaders because they "figure out a way to do it all."

Spring training: Are you disengaging your employees?

Clearly, increasing employee satisfaction, engagement, and retention is critical to your success, but the question remains: What can you do to truly achieve…

Four Foods Group invests in young entrepreneurs' startup

February 24, 2017

Four Foods Group announced its all-cash acquisition of The Soda Shop on Jan. 31 in a company press release.

Pei Wei puts former NPC COO in corner office

February 21, 2017

Former NPC International chief operating officer John J. Hedrick has taken the reins of pan-Asian fast casual brand Pei Wei  as of Jan. 30.

4 metrics every restaurant should track

You may be running a well-structured training program for new staff in the hopes that they’ll learn quickly and become more productive, but you might be…