How to lead when you inherit your team

by Bobby Shaw — President, Bobby Shaw Consulting

Bobby Shaw shares fives things all leaders can do to make the most of a new leadership opportunity with a new team.

Former Dunkin' Donuts, Starbucks and Panera leader moves to Mod

July 19, 2017

Mod Pizza has named veteran restaurant leader and nine-year Mod advisory board member Paul Twohig to the new role of chief operating officer, a news release…

Wingstop taps Scott McLeod as senior VP of operations

July 18, 2017

Wingstop has hired Scott McLeod as senior vice president of operations and he will oversee Wingstop's domestic corporate and franchise operations and training…

Mamoun's Falafel signs 6-unit franchise deal in Georgia

July 13, 2017

Middle Eastern fast casual concept Mamoun's Falafel has announced a six-unit franchise deal in Atlanta and Athens, Georgia, according to a press release.

Uberrito adds experienced multi-unit franchisees

July 11, 2017

Father and son team Rick and Ryan Howard are Uberrito's newest multi-unit franchisees, according to a press release. The duo has committed to three Arizona…

Freshii expands its Walgreen's locations to Big Apple

July 10, 2017

Freshii has continued its partnership with Walgreens, opening a unit inside Walgreen's New York City location in Union Square, according to a press release.

The gray-collar war: 5 ways for restaurants to remain competitive

By Gretchen Van Vlymen, head of HR, StratEx

Starbucks to expand Georgia plant, support military

July 10, 2017

Starbucks shelled out $120 million to double the size of its Augusta Soluble Plant in Georgia, creating nearly 100 new jobs and adding 140,000 square feet to…

Taziki's, Little Caesars execs advise how to get employees on board with technology

by Elliot Maras — Editor, Automatic Merchandiser

Restaurants and retailers implementing interactive ordering options for customers need the full support of their employees for the solutions to be successful.

From sous to supervisor: 5 ways to grow your restaurant from the inside out

Fostering an environment of advancement and opportunity in your restaurant can draw in top talent from other similar businesses in the area and provide…

Franchisees talk do-over: What they wish they knew before opening their franchise

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Managing employees is a major aspect that new franchisees often don’t realize or prepare for when signing a franchise agreement. That, and the fact that…

Hughes Launches Affordable Integrated Broadband and 4G Network Platform

Hughes Network Systems, LLC (Hughes), a leader in managed network solutions, today announced the addition of the Fortinet FortiGate 30E to its portfolio of…

Cole named Focus Brands president and COO; Damico named Naf Naf CEO

June 20, 2017

Six-chain operator, Focus Brands, has created a new leadership position — president and COO for North America — and named its current global channels group…

Interactive customer technology: How to achieve employee buy-in

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.

NRA applauds Trump's apprenticeship order, while critics say it's full of holes

by S.A. Whitehead — Food Editor, Net World Media Group

The National Restaurant Association and its educational foundation have been pushing for more love from the feds for apprenticeships and this week they got…

3 reasons why virtual reality is the future of training

What if employees were given the opportunity to immerse themselves in situations and practice responding to them? With virtual reality, this is what the future…

Pei Wei selects new CMO

May 31, 2017

Pei Wei, a Pan-Asian fast casual restaurant, has selected Brandon Solano as its CMO. Solano served as CMO for Papa Murphy's Pizza prior to joining Pei Wei…

Blaze Pizza launches summer 'untern' program

May 26, 2017

In the dining room of one of Blaze Fast-Fire'd Pizza’s nearly 200 restaurants, emblazoned are the words "Unfollow the Rules." The statement is emblematic of…

4 ways to use tech to optimize labor costs

by Niall Keane — CEO of SynergySuite, SynergySuite

Monitoring labor costs is more crucial than ever, but back-office systems can automate and help lower labor costs.

Labor issues: Why your brilliant marketing efforts are failing

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Before you pass labor issues off to the next guy, you may want to see how labor affects the marketing department's efforts.