FCES15: Why design is key to customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

Frank Paci takes the 'Corner' office

October 19, 2015

Frank Paci is taking over as CEO at Corner Bakery Cafe and Il Fornaio, assuming the position previously held by Mike Hislop, who will remain chairman of the…

Restaurant Franchising & Innovation Summit kicking off in March

October 19, 2015

The event is targeted to corporate executives and will focus on powering franchise growth through technology and leadership.

Danny Meyer's restaurant brands eliminate tipping

October 14, 2015

Union Square Hospitality Group announced today that starting in November, it will eliminate tipping at all of its13 full-service venues, while also increasing…

Trading in coffee for burritos: Former Starbucks CIO joins Chipotle

October 12, 2015

Chipotle Mexican Grill has hired Curt Garner as chief information officer.

Quiznos establishes 2 global executive positions

October 9, 2015

Quiznos has consolidated its global operations and marketing for continued focus on growth within its current footprint.

Slapfish 'popping up' in Brooklyn

October 8, 2015

Slapfish celebrating National Seafood Month with a unique New York event.

Cosi reports sluggish Q3 sales

October 7, 2015

Così reported sales declined .3 percent in the third quarter of 2015, as compared to the third quarter of 2014.

Report: Small business owners not concerned with competing with national brands

October 6, 2015

The top concerns for merchants are competing small businesses, changing EMV requirements as well as the overall state of the economy and how it will impact…

Mamoun’s Falafel names director of operations

October 5, 2015

Mamoun’s Falafel Restaurant, which has six locations, has hired Christopher M. Ferrone as its director of operations.

McDonald's Canada adding digital kiosks to compete with fast casuals

October 5, 2015

McDonald’s Restaurants of Canada Ltd. is introducing digital kiosks at its restaurants to allow customers to order premium hamburgers from almost 30 options.

Juice It Up! sales up 7 percent

October 1, 2015

The company saw an uptick in average unit volume and the number of stores opened on average was up 5 percent over last year

Are you following the 12 dos and don'ts of restaurant financing?

by Cherryh Cansler — Publisher, FastCasual.com

Although there is no secret recipe for raising funds to open a business, there are some practices that should always be followed and even more to avoid.

Tortas Frontera wins MUFSO Hot Concept award

September 30, 2015

Tortas Frontera, Chef Rick Bayless’s fast-casual concept, was honored this week with the 2015 Hot Concept Award at the Multi-Unit Foodservice Operators.

Zoe’s Kitchen names former retail exec as CFO

September 29, 2015

Zoe’s Kitchen has named Sunil M. Doshi as its CFO.

7 ways to grow your brand via nontraditional spaces

by Nicole Troxell — Associate Editor, Networld Media Group

Considering ways to expand that are off the beaten path can prove to be a positive move that lands a new audience and teaches you how to overcome unique…

RAVE's Pie Five, Pizza Inn report strong sales for Q4

September 25, 2015

RAVE Restaurant Group, parent company of Pizza Inn and Pie Five, reported this week that both consolidated revenues and store retail sales increased during the…

Grandfather invents 'safe' cleaning agent to disinfect restaurants' indoor playgrounds

September 24, 2015

After taking his grandchild to a dirty indoor playground at a restaurant, a grandfather created a three-step system to help restaurant and other facility…

10 questions to ask before leasing commercial space

Are you planning to lease commercial space? Here are 10 questions you need to ask about the landlord and building.

Biscuitville Fresh Southern names new president

September 17, 2015

Biscuitville Fresh Southern has hired Jim Metevier as president. He will work with CEO Burney Jennings to grow sales and tap new audiences.