Apple Pay to lead the way in customer loyalty

by Jitendra Gupta — Mobile CRM Director, Punchh

By the end of 2015, it’s expected nearly every retailer will have NFC readers.

The world has gone mobile and you should, too

by Bob Leonard — CEO, iMobile3

As of right now, about 15 percent of restaurants accept mobile payments, but this is expected to rise to 68 percent in 2015.

How mobile changes consumer behavior

by James Bickers — Editor, Networld Alliance

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

Apple Pay's impact on restaurant loyalty marketing

Focusing on the creation of an experience that’s easy for the customer, instead of optimal for the brand, makes customers feel like VIPs.

Starbucks, Dunkin' rank high for digital gifting experience

September 30, 2014

RSR Research today released results of its fourth benchmarking study on the digital gifting industry, "Digital Gift Cards: Rewriting the Gifting Rules in the…

Fresh To Order rolls out new loyalty, payment app

September 23, 2014

Fresh to Order will accept Apple Pay, Google Wallet starting in 2015.

Punchh launches mobile rewards app for Grillsmith Restaurants

September 23, 2014

The branded GrillSmith loyalty program allows guests to collect and redeem rewards.

Beanstalk Data announces strategic partnership with Olo

September 16, 2014

The partnership brings together Beanstalk's SaaS platform and Olo's digital ordering.

Webinar will explore why millennials are dining out less

September 10, 2014

Dan Santy, president of Santy Integrated, and Adam Pierno, director of Brand Strategy and Planning, will share their insights into how millennials decide what…

iPhone mobile payment option opens up opportunity for marketers

by Brenda Rick Smith — Editor, Networld Media Group

With Apple's rollout of Apple Pay, now might be a good time for marketers to get to know Passbook.

#CONNECTsummit14: Beacons offer immediacy, simplicity and context

Beacons are powerful tools, enabling marketers to push the right message to the right person in the right place at the right time.

Deli meat supplier launches loyalty program

August 12, 2014

Supplier Norbest Inc. recently announced the launch of a new loyalty program for customers that allows customers to earn points on qualifying products and…

Starbucks' loyalty program now reminds customers to claim rewards

August 8, 2014

Starbucks wants to make sure customers never forget to claim one of its loyalty rewards again.

Fresh To Order intros mobile payments, loyalty app

July 29, 2014

Fresh To Order has introduced a new mobile app that allows guests to pay for their meals and earn rewards. The Fresh To Order App is now available through the…

New beverages, food give Starbucks a lift in Q3

by Brenda Rick Smith — Editor, Networld Media Group

Food sales drove two points of comp growth in the U.S., and the breakfast sandwich platform surged 40 percent.

Jamba Juice's loyalty program hits 1 million

July 23, 2014

Jamba Juice's consumer loyalty program surpassed its 1 million member mark on July 17.

Mobile CRM is a game changer that puts every restaurant on an even playing field

by Jitendra Gupta — Mobile CRM Director, Punchh

Heavy users of a brand do respond to rewards, but most customers prefer nuanced benefits, like special status as a VIP who gets access to private promotions.

Schlotzsky's cracks top five in app store restaurant category

by Brenda Rick Smith — Editor, Networld Media Group

Loyalty app is the centerpiece of Schlotzsky's effort to connect with Millennials.

Agilysys expands restaurant solution to include loyalty, payment gateway

July 8, 2014

Agilysys Inc., a provider of IT and hospitality software and services, announced it has expanded its rGuest product offering to include solutions for online…

A framework for measuring and monitoring mobile app loyalty

Even the most loyal customer evaluates every touch point and interaction with a business.