Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

November 27, 2018

Freddy's Frozen Custard & Steakburgers aims to boost the guest experience with web and mobile ordering as well as an enhanced loyalty program.

Why 4 is the magic number in customer retention

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy.

Pei Wei debuts delivery service nationwide

November 9, 2018

Pei Wei Asian Kitchen is now delivering dishes nationwide.

Tillster's Digital Coupons and Loyalty Index Reveals Increasing Demand for Rewards

Tillster -- the global leader in digital ordering and engagement solutions for restaurants -- examines how a restaurant's digital coupons or loyalty strategy…

Shake Shack tests new web ordering in 10 US markets

October 30, 2018

Shake Shack is testing new web ordering functionality that will let customers bypass lines in 10 markets across the U.S., according to a company spokesperson. 

Famous Dave's BBQ taps Mobivity platform for engagement strategy

October 23, 2018

Famous Dave's BBQ is tapping Mobivity's recurrency platform for national customer engagement in its effort to boost customer frequency and spend. The platform…

Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

Cowboy Chicken, Modern Market and the omnichannel digital experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sean Kennedy, president of Cowboy Chicken, and Modern Market Technology Director Brian Anderson shared insight and tips on crafting a digital experience…

Toast adds analytics, mobile pay, loyalty integrations

October 16, 2018

Restaurant management platform, Toast, has added Avero, GoParrot, and Rooam as key integrations in the Toast Partner Ecosystem, which the company said in a…

Jersey Mike's partners with World Wide Technology for digital transformation strategy

October 11, 2018

Jersey Mike's Subs is teaming up with World Wide Technology in its effort to build a next-generation digital customer experience at more than 1,500 stores, a…

Thanx launches marketing platform to monitor all communication channels

October 2, 2018

Thanx, a provider of customer engagement and retention tools for restaurants and retailers, has launched Thanx Campaigns, a platform that enables segmented…

Chipotle piloting customer loyalty program

October 2, 2018

Hoping to drive traffic, Chipotle is getting in on the loyalty action, piloting Chipotle Rewards. The points-based loyalty system is now live in three test…

Dunkin' Donuts' loyalty program dissected during free webinar

September 25, 2018

When it comes to loyalty programs, Dunkin' Donuts and its DD Perks rewards platform check just about all the boxes. And to help other brands learn from the…

Balance Grille's mobile app upgrade leads to more traffic

August 29, 2018

After a few attempts, Balance Pan Asian Grille has launched a mobile app that works well for operations and customers. The chain — which posted a 17 percent…

Le Pain Quotidien undergoing digital transformation

August 21, 2018

Le Pain Quotidien has tapped T3, an Austin-based innovation agency, to help it create a loyalty program and new website with online ordering, according to a…

Former Food Network exec offering marketing tips at Fast Casual Executive Summit

Susie Fogelson, the driving force behind the Food Network and Cooking Channel brands for 15 years, a judge on "Next Food Network Star," and founder of F&Co, is…

What fast casual leaders should know about the blockchain

by Cherryh Cansler — Publisher, FastCasual.com

Bradley Cooper, editor of Blockchain Tech News, gives restaurant leaders the lowdown on how to make the blockchain work for them.

At Potbelly, there is such a thing as 'free lunch'

August 7, 2018

 Potbelly Sandwich Shop will give thousands of sandwiches, shakes and cookies through Sunday to Potbelly Perks members nationwide, according to a company press…

How to get the most out of your loyalty program

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Mirus' Dave Bennett highlights what you and your brand can do to maximize the benefits of your loyalty program.

Bridg launching platform to make customer data 'more accessible' to restaurants

August 2, 2018

Bridg, a customer identification technology for brick-and-mortar retailers, is launching a platform designed to make guest data more accessible and actionable…