B.Good to launch loyalty program with points redeemable for food, charitable donations

March 12, 2019

Farm-to-table fast casual chain B.Good has announced the pending launch of its new loyalty program, B.Good Rewards.

Coolgreens VP talks about brand's growth beyond its Central US borders in 2019

Oklahoma-based Coolgreen's occupies the "hot seat" as today's featured interview subject, via its VP of Operations Todd Madlener, while Networld Media Group VP…

Juice It Up debuts mobile app that rewards guest loyalty

January 22, 2019

Juice It Up Is launching a loyalty-focused mobile app that gives guests a personalized digital experience.

Chipotle skips sponsorship of college bowl games, offers free delivery instead

December 20, 2018

In honor of college football season, Chipotle Mexican Grill is offering free delivery now through Jan. 7 on any Chipotle order worth $10 or more. "Given the…

Capriotti's rewards app honors loyal fans

December 11, 2018

Capriotti's has debuted a new customer rewards app, CAPAddicts Rewards, aimed at making it easier for fans to earn more points on favorite sandwich purchases.

How Mooyah, Which Wich use freebies to drive traffic, attract customers, grow sales

by Cherryh Cansler — Editor, FastCasual.com

Offering limited-time freebies will nearly always increase traffic in the short term, but restaurant brands failing to transform those extra bodies into higher…

Shake Shack launching national rollout of redesigned mobile app

December 4, 2018

Shake Shack has rolled out web ordering across the nation following a 10-city pilot that enabled users to place orders and skip the line for pick up, according…

ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

November 27, 2018

Freddy's Frozen Custard & Steakburgers aims to boost the guest experience with web and mobile ordering as well as an enhanced loyalty program.

Why 4 is the magic number in customer retention

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy.

Pei Wei debuts delivery service nationwide

November 9, 2018

Pei Wei Asian Kitchen is now delivering dishes nationwide.

Tillster's Digital Coupons and Loyalty Index Reveals Increasing Demand for Rewards

Tillster -- the global leader in digital ordering and engagement solutions for restaurants -- examines how a restaurant's digital coupons or loyalty strategy…

Shake Shack tests new web ordering in 10 US markets

October 30, 2018

Shake Shack is testing new web ordering functionality that will let customers bypass lines in 10 markets across the U.S., according to a company spokesperson. 

Famous Dave's BBQ taps Mobivity platform for engagement strategy

October 23, 2018

Famous Dave's BBQ is tapping Mobivity's recurrency platform for national customer engagement in its effort to boost customer frequency and spend. The platform…

Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

Cowboy Chicken, Modern Market and the omnichannel digital experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean Kennedy, president of Cowboy Chicken, and Modern Market Technology Director Brian Anderson shared insight and tips on crafting a digital experience…

Toast adds analytics, mobile pay, loyalty integrations

October 16, 2018

Restaurant management platform, Toast, has added Avero, GoParrot, and Rooam as key integrations in the Toast Partner Ecosystem, which the company said in a…

Jersey Mike's partners with World Wide Technology for digital transformation strategy

October 11, 2018

Jersey Mike's Subs is teaming up with World Wide Technology in its effort to build a next-generation digital customer experience at more than 1,500 stores, a…

Thanx launches marketing platform to monitor all communication channels

October 2, 2018

Thanx, a provider of customer engagement and retention tools for restaurants and retailers, has launched Thanx Campaigns, a platform that enables segmented…

Chipotle piloting customer loyalty program

October 2, 2018

Hoping to drive traffic, Chipotle is getting in on the loyalty action, piloting Chipotle Rewards. The points-based loyalty system is now live in three test…