Digital ordering is bigger business than delivery

June 12, 2019

Delivery seems to be the darling of the industry these days, but digital ordering is even more important, according to The NPD Group. It found that delivery …

Chipotle sees 10% sales lift after digitizing customer experience

June 12, 2019

Chipotle has seen quite a sales lift since digitizing its customer experience. The chain, which recently tapped Sparkfly to help it launch a loyalty…

How Schlotzsky's, Auntie Anne's, Krystal, Huey Magoo's bring technology to the table

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The final panel at the Restaurant Franchising & Innovation Summit in Louisville made it clear that chains need to tackle the challenges of online ordering…

Jamba moves past the 'Juice'

June 6, 2019

Jamba Juice is now going by Jamba. Focus Brands, which acquired the 30-year-old chain in 2018, not only changed the name but added the tagline,"Smoothies…

Starbucks begins mobile ordering rollout in Beijing and Shanghai

May 24, 2019

Starbucks said it has begun rolling out its Starbucks Now mobile ordering platform to 300 select stores in Beijing and Shanghai and will expand the service…

Punchh launches deep sentiment analysis solution

May 21, 2019

Punchh Inc. is launching a deep sentiment analysis offering which lets brands access valuable insights from customer reviews using Punchh's natural language…

3 ways mobile payments are changing the fast casual industry

Restaurants are diversifying the payment methods they accept. Cash, credit, and debit payments are almost universal across restaurants in the U.S., but…

Pincho taps Thanx for online order technology, enhanced user experience

April 23, 2019

Latin fast casual Pincho is using the Thanx customer engagement platform to enable native online ordering. The experience offers customers an easy to use…

Chipotle throws down the esports gauntlet

April 12, 2019

It's "digital" game on at Chipotle now that the chain has hooked up with DreamHack — a gaming and digital lifestyle festival — and ESL, an esports company…

Dickey's Barbecue ramps up rewards in customer loyalty program

April 10, 2019

Dickey's Barbecue Restaurants is doling out more rewards to customers using its app and enrolling in its enhanced loyalty program called Big Yellow Cup Club…

Erbert & Gerbert jabs Jimmy John's for lack of app in latest campaign

March 27, 2019

Erbert & Gerbert's Sandwich Shop has launched a free mobile rewards app, giving customers more rewards when they order on-the-go. The app is designed with…

Chipotle serves up free Venmo cash in rewards program expansion

March 12, 2019

Chipotle customers who use Venmo this week and are not part of the fast casual's loyalty program could find themselves a bit richer as the brand serves up free…

B.Good to launch loyalty program with points redeemable for food, charitable donations

March 12, 2019

Farm-to-table fast casual chain B.Good has announced the pending launch of its new loyalty program, B.Good Rewards.

Coolgreens VP talks about brand's growth beyond its Central US borders in 2019

Oklahoma-based Coolgreen's occupies the "hot seat" as today's featured interview subject, via its VP of Operations Todd Madlener, while Networld Media Group VP…

Juice It Up debuts mobile app that rewards guest loyalty

January 22, 2019

Juice It Up Is launching a loyalty-focused mobile app that gives guests a personalized digital experience.

Chipotle skips sponsorship of college bowl games, offers free delivery instead

December 20, 2018

In honor of college football season, Chipotle Mexican Grill is offering free delivery now through Jan. 7 on any Chipotle order worth $10 or more. "Given the…

Capriotti's rewards app honors loyal fans

December 11, 2018

Capriotti's has debuted a new customer rewards app, CAPAddicts Rewards, aimed at making it easier for fans to earn more points on favorite sandwich purchases.

How Mooyah, Which Wich use freebies to drive traffic, attract customers, grow sales

by Cherryh Cansler — Publisher, FastCasual.com

Offering limited-time freebies will nearly always increase traffic in the short term, but restaurant brands failing to transform those extra bodies into higher…

Shake Shack launching national rollout of redesigned mobile app

December 4, 2018

Shake Shack has rolled out web ordering across the nation following a 10-city pilot that enabled users to place orders and skip the line for pick up, according…

ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…