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Customer Service / Experience News & Media

Are your diners a little lost?

by S.A. Whitehead — Food Editor, Net World Media Group

A new poll finds there's a lot of confusion out in America's restaurant dining rooms about just what those menu items really are.

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Wingstop launches dynamic social ordering platform

June 7, 2016

Wingstop debuted a multi-channel social ordering platform this week, stating it is the first of its kind and offers order-placing via Twitter and Facebook…

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Johnny Rockets opening 14 mall locations

June 7, 2016

Johnny Rockets announced plans today to open 14 mall-based locations this year.The chain has more successful in malls, where one-third of its restaurants…

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Orange is the new white ... at least for fries

June 6, 2016

The hot potato these days in the restaurant industry may not be that old reliable pale-meated tuber so cherished by Americans, but rather its orange-skinned…

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mPOS increases faster than expected, opens market to new vendors

June 6, 2016

Restaurateurs still pondering a move to smartphone- and tablet-based POS systems might be interested in the latest Juniper Research study: It predicts that…

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Part One: A new restaurant sector pokes its way out of the shell in California

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality…

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How embracing humane animal practices enhances profits

by Joseph Grove, Contributing Writer — Founder, Orchard Content

When a social movement as powerful as the one rising forth for the humane treatment of animals in our food chain creates an opportunity to nurture that good…

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It's almost summer: Is your restaurant set for the big stink?

by S.A. Whitehead — Food Editor, Net World Media Group

Summer is just around the corner and so are the odors inherent when warmer weather and food mix at your restaurant. Here are six tips from the maintenance…

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Two-sided lockers empower automated restaurants

June 1, 2016

Apex Supply Chain Technologies has announced the launch of AnyWhere self-serve lockers that restaurants can use to fulfill customers' carryout orders. The…

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Jack in the Box exec to share social media strategies during free webinar

May 31, 2016

Nearly every reputable brand is on social media, and in this competitive market, it's about more than simply having a social presence. If you want to be…

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Breakfast or a snack? Study says consumers see both the same way

America is fast becoming a nation of snackers and a new study indicates that the trend starts with breakfast.

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Restaurant tech partnership boosts marketing efforts through online ordering

May 17, 2016

Real-time restaurant marketing provider, Paytronix Systems, has joined hands with digital ordering provider, Olo, to provide features to help…

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Uncovering 4 secret ingredients of 'the modern brand'

by Jeff Fromm — Executive Vice President, Barkley

Modern brands, including Panera, Starbucks, Shake Shack, are more than restaurants or food products. They represent the lifestyle of modern consumers today.

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Restaurant, oh restaurant, how do I pay thee? Study counts the increasing number of ways

by S.A. Whitehead — Food Editor, Net World Media Group

May 12, 2016

Restaurateurs who offer the most-preferred ways to pay at their establishments are getting the edge in attracting business. That's one of the primary findings…

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Real vs authentic: Which word should describe your restaurant?

by Steve Starr — Chief, starrdesign

Steve Starr describes how authenticity is about communicating your brand’s true ideals to the consumer while the term real references the use of natural…

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Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

by S.A. Whitehead — Food Editor, Net World Media Group

Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.

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Snap Kitchen rebrands to 'revolutionize'

May 10, 2016

Snap Kitchen is rebranding and launching a new ad campaign at its 43 locations nationally, according to a company news release. With sites in…

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Site selection secrets for restaurant tenants

The commercial space chosen by a restaurant tenant can be a deciding factor in the success or failure of the business.

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Blazing Onion adopts digital menu platform

May 3, 2016

Lynnwood, Washington-based fast casual restaurant chain Blazing Onion has deployed eTouchMenu at its restaurant in Gig Harbor, Washington, and plans to launch…

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Jersey Mike's offering all-digital customer experience

May 3, 2016

Jersey Mike's Subs is taking its rewards program digital, inviting customers to create a single online Jersey Mike's account, linking their Shore Point…

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