Whataburger caves to customers’ burger demands

June 28, 2016

Whataburger's Sweet & Spicy Bacon Burger, which was introduced last summer, has returned to the menu for a limited time. Fans took to social media to urge…

Culinar introduces online ordering service

June 28, 2016

Culinar has launched its online ordering service that allows businesses to reach current customers and market to new users by creating a no-hassle digital…

GoodData report highlights big data role for restaurants

June 27, 2016

Big data can help restaurant owners analyze customer location-based information which can lead to improved customer service and improve overall business.

[FREE WEBINAR] Food Transparency and Simplified Ingredient Lists: Trends and Tips for Understanding the 'Clean' Eating Movement

June 24, 2016

The demand for a pared down ingredient list for restaurant menus is being influenced by millennials and Generation Z, who crave authenticity and transparency.

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

Americans have lots of new-found love for fast food, but still smitten with full-service

by S.A. Whitehead — Food Editor, Net World Media Group

Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service…

Fast Casual Summit - Interview with Jim Mizes, Blaze Pizza

Many businesses in the Fast Casual industry are taking on mobile initiatives to enhance diners’ experiences. At the 2015 Fast Casual Summit Hughes sat down…

Report: Mobile-centric, reward strategies can foster customer engagement

June 15, 2016

To better engage consumers restaurants should deploy mobile-centric dining experiences and offer up rewards, according to a new report on loyalty strategies…

New games and the business they bring -- coming to tabletops everywhere

June 15, 2016

Helping customers get their game on is getting ever-easier, according to E la Carte, which announced that its delivering more guest-facing games to customers…

Free webinar: 'Learn How to Turn Social Followers into Brand Advocates'

June 15, 2016

Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence. If you want to be…

Why your loyalty program is failing and how to fix it (Part 3)

By harnessing the power of smart loyalty and letting customers control their own experience, brands can create a superior consumer journey.

Webinar: How restaurants can meet consumers' demands for clean eating

June 9, 2016

Customers are seeking out restaurants that offer natural ingredients and minimally processed food, according to the NRA's annual foodservice forecast, which…

3 steps to make third-party ordering work for your restaurant

by Jennifer Wiebe — Marketing Manager, Speedline Solutions

Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction…

Are your diners a little lost?

by S.A. Whitehead — Food Editor, Net World Media Group

A new poll finds there's a lot of confusion out in America's restaurant dining rooms about just what those menu items really are.

Wingstop launches dynamic social ordering platform

June 7, 2016

Wingstop debuted a multi-channel social ordering platform this week, stating it is the first of its kind and offers order-placing via Twitter and Facebook…

Johnny Rockets opening 14 mall locations

June 7, 2016

Johnny Rockets announced plans today to open 14 mall-based locations this year.The chain has more successful in malls, where one-third of its restaurants…

Orange is the new white ... at least for fries

June 6, 2016

The hot potato these days in the restaurant industry may not be that old reliable pale-meated tuber so cherished by Americans, but rather its orange-skinned…

mPOS increases faster than expected, opens market to new vendors

June 6, 2016

Restaurateurs still pondering a move to smartphone- and tablet-based POS systems might be interested in the latest Juniper Research study: It predicts that…

Part One: A new restaurant sector pokes its way out of the shell in California

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality…