Why training is first step in enhancing customer experience

by Cherryh Cansler — Editor, FastCasual.com

Technology is simply a tool to help a team member better serve and connect with a customer, which can only happen if the employee is well trained in every…

Jamba Juice hires new chief marketer

July 20, 2016

Jamba Juice announced in a company press release that Rachel Phillips-Luther will be the company's new chief marketing officer, beginning Aug. 9. She formerly…

Jimmy's Egg announces 52 new restaurants in 6 states

July 19, 2016

Jimmy's Egg announced the signing of six new development agreements for 52 new restaurants to be built in three existing and three new markets. The states…

Lenny's Subs chooses ParTech as POS provider

July 19, 2016

ParTech announced that Lenny's Subs chose the company's Brink POS software as the POS solution for all of its 105 locations.

Mason's Famous Lobster Rolls diving into franchising

by Matthew Harper — Intern, Networld Media Group

In a world where innovation can be rare, Mason’s Famous Lobster Rolls is on the cusp of a growing market where the sky — well, the sea — is the limit.

Oracle Hospitality unveils new POS and hospitality platform

July 18, 2016

Oracle Hospitality announced an upgraded release of Oracle Hospitality Simphony Cloud Service in a company press report. The new Oracle Hospitality POS and…

Franchise Focus: Family owned coffee business brewing franchise deals

by Matthew Harper — Intern, Networld Media Group

The independent coffee shop is an iconic establishment that seems to be dying out in modern America, but one family owned coffee brand is determined to…

Deli chain kneads online orders

July 15, 2016

Baker Brothers American Deli is launching an online ordering customer rewards program called Deli Dough, according to a news release. Consumers earn five…

Pie Five partners with Foodstone to open new locations

July 15, 2016

Pie Five Pizza announced a new development deal with existing franchise partner, Foodstone, LLC, that will open 16 additional locations in two states.

Dog Haus launches new movie hotdog

July 15, 2016

Dog Haus said it will partner with Chef Ilan Hall to create the Naughty Dog hot dog to promote the upcoming film, Sausage Party. 

Cold Stone Creamery throws birthday celebration

July 15, 2016

Cold Stone Creamery announced a partnership with the Arizona Diamondbacks to celebrate team mascot, Baxter's birthday on National Ice Cream Day, Sunday, July…

3 steps to cutting 1 huge expense

Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become…

At McAlister's, tea beats out ... chocolate?

July 14, 2016

In the run-up to McAlister's Deli's Eighth annual Free Tea Day, the chain surveyed more than 1,000 adult consumers in the U.S. to produce this somewhat…

Dickey's opens 2 state locations

July 14, 2016

Dickey's Barbecue Pit announced the opening of locations in Dothan, Alabama and San Dimas, California in a company press release. Both units will have four…

Verts launches summer LTOs, test kitchen

July 14, 2016

In honor of the summer season, Verts Mediterranean Grill has created a few LTOs, including grilled corn, Greek salad and a beef meatball rice bowl, according…

Gyroville brings Mediterranean to South America

July 13, 2016

The Mediterranean is invading South America, Gyroville said in a press release. Gyroville, a fast casual concept serving traditional Mediterranean cuisine…

5 Tried-and-True Technologies that Improve Restaurant Operations

New technologies appear on the market on a daily basis, but there are plenty of existing applications that can help operators deliver a superior experience.

Pie Five opens second location in St. Louis

July 13, 2016

Pie Five and franchisee, TF Pie Group, will open the chain's second St. Louis location on July 15 on Hanley Road in Richmond Heights, according to a company…

Starbucks' China customers join the mobile fun

July 13, 2016

Starbucks this week brought its popular mobile-payment system to China as more than 2,200 stores nationwide are now equipped to handle such transactions…

Bojangles races for consumer interaction

July 13, 2016

The Bojangles' sponsorship of the Nascar Southern 500 race is being held this year with a sweepstakes that offers fans a chance to win either an "ultimate race…