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Customer Service / Experience News & Media

Piccadilly expanding to-go locations to Louisiana

October 31, 2018

Piccadilly Restaurants is opening Louisiana's first Piccadilly To Go location Nov. 7 in Baton Rouge.  The 1,320-square-foot location, at 216 Lee Dr., offers…

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Making your restaurant keto-friendly is easy, profitable

Not adding keto options to your menu could mean leaving money on the table.

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Starbucks launches American Sign Language-centric store in DC

October 24, 2018

Starbucks has opened the nation’s first American Sign Language-centric store in Washington, D.C.

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Pei Wei goes transparent with ingredients

October 24, 2018

There's no guessing when it comes to what's in Pei Wei's Wei Better Orange Chicken as the fast casual brand is going transparent with regard to ingredients.

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Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

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I ♥ Mac & Cheese expands delivery via Uber Eats, Delivery Dudes

October 18, 2018

I ♥ Mac & Cheese has partnered with Uber Eats and Delivery Dudes to deliver from all its South Florida locations, including Boca Raton, Coral Springs…

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CoreLife, Asian Box, Flatbread Grill talk sustaining sustainability, despite obstacles

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands take on the challenges and rewards of one very hot restaurant topic: sustainable operations.

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Jersey Mike's partners with World Wide Technology for digital transformation strategy

October 11, 2018

Jersey Mike's Subs is teaming up with World Wide Technology in its effort to build a next-generation digital customer experience at more than 1,500 stores, a…

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Pei Wei, Kizuki, Curry Up Now discuss the challenge of showing up in unbranded search

by S.A. Whitehead — Food Editor, Net World Media Group

Three fast casual Asian-centered restaurant brands took to the stage Monday afternoon at the Fast Casual Executive Summit in Seattle to talk about the…

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How UK's Leon redefined the fast food industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…

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Chef Chatter: How to deliver on new hospitality demands

Matt Harding, executive head chef, Piada Italian Street Food, talks about the importance of take out, and his experience within the food industry to back up…

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eTouch Menu/CompuTant partner for easier kiosk, mobile payments

September 27, 2018

eTouchMenu, a wholly-owned subsidiary of House Advantage, LLC, has teamed with CompuTant, Hawaii's only certified NCR reseller for independent and multi-unit…

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Jersey Mike's, Chipotle among powerhouse brands discussing innovative training methods

by Cherryh Cansler — Editor, FastCasual.com

Executives from Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts will weigh in on how and when to upgrade training methods.

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Chef Chatter: Customers want more variety in coffee

Fredrick Heurtin talks about the influences and profitability of coffee in the fast casual industry.

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FAT Brands CEO discusses third-party delivery

FAT Brands CEO Andy Wiederhorn talks with Cherryh Cansler of Fast Casual about his push for delivery in his keynote speech at the Restaurant Franchising …

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How foodservice industry can collaborate to improve food traceability

The foodservice industry needs to improve trading partner collaboration so food contamination can be pinpointed and the impact can be minimized. There are…

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Tropical Smoothie Cafe launches franchise plan for Florida

September 13, 2018

Tropical Smoothie Cafe has announced its franchise development plans for the Orlando and Tampa areas and is currently seeking qualified entrepreneurs to open…

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Achieving chain transparency, farm-to-table in fast casual

by Katy Jones — VP of Marketing, FoodLogiQ

Not only are consumers thrilled to have same-day harvests on their plates, they are increasingly drawn to brands that demonstrate sustainability and supply…

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Nekter Juice Bar partners with Grubhub, Doordash, Postmates

September 11, 2018

Nekter Juice Bar has aligned with three third-party delivery providers, Grubhub, Doordash and Postmates, to make it easier for guests to get Nekter Juice Bar…

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Yogurtland launches franchising technology through ByPass, 7shifts partnership

September 10, 2018

Yogurtland locations across the United States will feature technology partners Bypass and 7shifts, according to a press release.

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