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Customer Service / Experience News & Media

Independent Restaurants Running on Toast’s All-in-One Platform Outperform Peers by up to 30% During Pandemic

Investments in digital ordering and contactless payments technology allowed Toast to significantly grow their customer community and increase recurring revenue…

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Solutions for Retail

Combine an evolving ecosystem of products with best-in-class service, project management, analytics, predictive logistics & next gen remote managed…

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Pret A Manger: Something's brewing in the subscription economy

by Sean Keith

Amazon Prime. Ipsy. HelloFresh. Dollar Shave Club. Stich Fix. BarkBox. Netflix. Ten years ago, this list would've been a list of nonsense words bookended by…

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Why BurgerFi invested $50K to test drive-thru service

by Cherryh Cansler — Editor, FastCasual.com

The drive-thru remodel, which includes two static menu boards on each side of a digital panel featuring a video loop designed by The Howard Company, cost the…

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Saladworks opens inside Kroger

November 24, 2020

Saladworks has debuted its first Kroger grocery store location, opening on Nov. 20 in Cincinnati on Beechmont Avenue.

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Starbucks, Panera Bread, McDonald’s winning the digital game

November 12, 2020

Digital sales will make up over 50% of limited-service restaurants' business by 2025, according to a study by Incisiv, which also predicted that although…

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Muscle Maker expanding meal plan delivery service

November 11, 2020

Muscle Maker Inc., the parent company of Muscle Maker Grill, Healthy Joe's and MMG Burger Bar, is rolling out its meal plan service on a larger scale. Through…

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Yogurtland launching healthy fast casual concept

November 11, 2020

Yogurtland is opening a fast casual concept, Holsom By Yogurtland, Saturday in Huntington Beach, California. The menu focuses on serving food with high-quality…

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[Fast Casual Executive Summit 2020] CEO Roundtable / State of Industry

Fast casual CEOs talk about important issues restaurant operators face today and what it will take to succeed in 2021 and beyond.

Presented by Fast Casual Executive Summit

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[Fast Casual Executive Summit 2020] We’re Living in a Mobile Revolution

Execs from Saladworks, Nékter Juice Bar, Freddy’s Frozen Custard & Steakburgers and Appetize discuss mobile tech for restaurants at Fast Casual Executive…

Presented by Fast Casual Executive Summit

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[Fast Casual Executive Summit 2020] Opening Keynote: When Mission Drives Innovation

Scott Boatwright, Chief Restaurant Officer at Chipotle Mexican Grill, delivers the opening keynote for Fast Casual Executive Summit 2020, held virtually on…

Presented by Fast Casual Executive Summit

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GoTab platform expands contactless technology beyond hospitality industry

October 22, 2020

Cloud-based e-commerce platform GoTab is expanding into grocery stores, gas stations, event spaces, stadiums, golf courses, retail outlets and more, according…

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Rick Bayless-owned fast casual goes all digital

October 13, 2020

In an effort to pivot to 100% digital ordering amid the coronavirus, Tortas Frontera, owned by Chef Rick Bayless, has partnered with Tillster, a provider of…

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Gimbal’s On-the-Way SDK Creates Curbside Efficiencies for Retailers and Restaurants

Gimbal announced the launch of its On-the-Way SDK, a real-time solution connecting mobile orders with in-store, curbside, and drive-thru pickup options. This…

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Restaurant Models for the Post-Pandemic World

Operating a “ghost kitchen” or “host kitchen” is gaining in popularity as a way to serve customers without the pressures of maintaining or adding a…

Presented by Qu

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Designing and creating a profitable food truck patio space

Whether you live in warmth all year long or you’re looking to take advantage of the summer sunshine, food truck operators should consider transforming unused…

Presented by FoodTruckOperator.com

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Consistency in Restaurant Expansion

A major part of successful growth is providing the same experience to guests no matter which location they visit.

Presented by SpeedLine Solutions

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Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

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Contactless Payments Across Multiple Verifone Devices

With COVID-19 promising to remain an issue for the foreseeable future, contactless payments will continue to increase in popularity.

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Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

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