Investing in digital guest experience ordering platform pays short and long-term dividends

Many restaurants today rely on the steady influx of takeout orders, especially in the limited order and fast casual sectors. So, Investing in a digital guest…

Presented by FastCasual.com

Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

The Tech Stack You Need for Seamless Curbside Pickup

More and more QSRs are implementing curbside pickup, but without the right tech tools creating a great experience, it can be a challenge.

Point of sale playing role in restaurant tipping

November 17, 2022

Most Americans (83%) always tip at a sit-down restaurant, but when it comes to restaurants without tableside service, that drops drastically. Close to half…

Star Micronics Extends Its Line Of Acclaimed POS Tablet Display Stands

Star Micronics launches new versatile tablet display solutions for retail, hospitality, cannabis, and self-service industries.

Restaurant customers want more deals, drive-thru visits remain strong

September 16, 2022

Restaurant customers are seeking out deals and mobile app offers, with three in four looking for discounts more often due to increasing menu prices, and two in…

Panera launches 1st ‘Panera To Go’ digital-only café

June 10, 2022

Panera Bread's first Panera To Go, a digital-only café focused on off premise dining, is up and running in Chicago.

Apex Order Pickup Solutions teams with Radius Networks on digital locker solution

May 23, 2022

Radius Networks, a provider of enterprise location technology, has teamed with Apex Order Pickup Solutions, a provider of self-serve automated pickup solutions…

Carry-out losing traction thanks to delivery, drive-thru options

May 13, 2022

More restaurant customers than ever are visiting the drive-thru and using delivery services compared to carrying out food orders.

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Connect Media

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

How Restaurant Software Architecture Impacts APIs & Performance

In this article, we dive deeper into APIs, explaining more about the differences between modern & legacy architectures; how APIs impact your entire tech stack…

The Who, What & Why of the API

Find out how to deploy an integrated restaurant technology model that reduces complexity, streamlines your operations, and helps you please your guests.

Mobile orders on rise, long pickup wait times lead to frustration

February 24, 2022

Mobile orders continue to rise and customers generally approve of restaurants' apps but longer wait times for mobile pickups and orders not ready at pickup are…

Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

2022 State of Digital for Restaurants

We recently conducted our 3rd Annual State of Digital survey for Fast Casual and QSR concepts with over 25 locations. This report highlights 2021 performance…

Presented by Qu

The POS Is Dead – Businesses Need a Modern Digital Transaction Platform

The restaurant industry has changed dramatically in recent years, and traditional point-of-sale systems are unable to keep up.

Chipotle's first Chipotlane Digital Kitchen debuting this month

December 16, 2021

Chipotle Mexican Grill Inc.'s first Chipotlane Digital Kitchen and walk-up window restaurant will open later this month in Cuyahoga Falls, Ohio, for digital…

Technology-Enabled Restaurants 2.0: Three things you should be asking from your technology partners in a post-COVID restaurant environment

If the pandemic has taught restaurants anything, it’s the value of a strong technology partner. Being able to shift quickly and effectively to not only…

Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…