Kiosks, AI keeping wait times down at Scooter's drive-thrus

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer…

Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform

Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…

LG Business Solutions delights QSRs with LG CLOi ServeBot

One autonomous serving robot is delivering support and smiles to restaurant owners, staff, and hungry guests. Named one of Time's Best Inventions of 2022, LG…

iRestaurant: Dirty Dough, Sweetberry, CKE Restaurants balance AI with human touch

by Daniel Brown — Editor, Networld Media Group

During this year’s Restaurant Franchising and Innovation Summit in Miami, Florida, a session of industry experts and operators convened to discuss automation…

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Dirty Dough, Sweetberry, CKE Restaurants share automation tips for success

by Daniel Brown — Editor, Networld Media Group

During this year’s RFIS summit in Miami, Florida, a session of industry experts and operators convened to discuss automation and how to leverage it for success…

Chatmeter Announces the Appointment of John Mazur as CEO

Mazur adds significant experience to the executive team as the Company positions itself for growth and ongoing investment in its Location CX platform.

How restaurant operators can reduce labor costs and better manage staff shortages

Between supply chain issues, a labor crisis and changing customer expectations, most restaurant owners are dealing with lower margins, higher staff turnover…

Presented by FastCasual.com

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

SoundHound develops voice-based ordering

February 17, 2023

SoundHound has entered the digital menu game with its voice-ordering technology harnessing AI to allow customers to make and edit drive-through orders without…

What Is Artificial Intelligence, And How Does It Impact Your Point-Of-Sale?

AI has become increasingly engrained in the modern technology we use every day, from our smartphones to our point-of-sale (POS) systems. Incorporating AI POS…

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Chipotle, Jason's Deli, Ampex Brands talk AI role in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands. Top leaders share insight on AI innovation…

Transforming customer engagement with AI-powered personalization

How do AI and machine learning feature in transforming customer engagement in restaurants into a more personalized experience?

Finally, an App that Saves Your Store Managers Time & Money

If you don’t have mobile access to real-time performance data for your restaurants, you’re losing money. It’s that simple.

Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Connect Media

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

Cowboy Chicken, Fazoli's, CKE Restaurant leaders offer insight on reducing labor shortage pains

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence technology is proving to be a panacea to the restaurant industry’s labor challenges while also presenting a consistent way to drive…

TalentReef Announces Partnership with Snagajob Marketplace

TalentReef, a leading provider of talent management solutions purpose-built to support high volume, location-based hourly hiring, today announced their newest…