QSR industry turns to AI as employee exodus, food waste plague profits

May 14, 2024

Faced with record-high employee turnover and rising food costs, QSRs are seeking innovative solutions to improve customer and employee experiences. A free…

Loop and Olo partner to streamline restaurant delivery operations

May 9, 2024

Loop, a SaaS provider for restaurant delivery optimization, has secured certified vendor status with Olo, a restaurant technology provider. This partnership…

Checkmate acquires Voicebite

May 8, 2024

Checkmate, a restaurant ordering solutions provider, has acquired VoiceBite, a voice AI company.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Separating AI Hype from Reality: How to Navigate the Evolving Landscape

Qu's VP of Product, Brian Crum, just shared his insider's guide to navigating the AI landscape. The article delves into the 5 AI trends we believe will…

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

Embracing AI without killing the restaurant budget

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leaders from Five Guys, BurgerFi, Papa Johns and Primanti Bros. shared how their brands are embracing AI without breaking the bank in a Fast Casual Executive…

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Restaurants in 2024: A Data-Driven Outlook

Watch as we dive into visitation patterns to see which chains are staying ahead, and which strategies will drive success during the holiday season and into…

Robotics company Aniai establishes U.S. headquarters, adds to exec team

November 1, 2023

AI-powered robotics company Aniai has established its headquarters in New York City and has added a new executive member to its leadership team, according to a…

White Castle's AI ordering increases efficiency, eases labor pains

by Mandy Wolf Detwiler — Editor, Networld Media Group

QSRweb and Pizza Marketplace Editor Mandy Detwiler talked to Jamie Richardson, vice president of White Castle, to learn how the brand incorporated AI into its…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Webinar: Voice AI helps restaurants drive customer satisfaction, growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

August 15, 2023

In an era marked by rapid technological advancement, the intersection of artificial intelligence and customer-centric strategies has emerged as a pivotal…

How Voice AI Is Driving Customer Satisfaction And Growth

Join SoundHound and Oracle Food & Beverage as they discuss how voice AI for restaurant ordering is expediting sales in a way that drives growth while…

How voice AI is driving customer satisfaction, growth

July 24, 2023

In today's fast-paced world, customers demand speed and convenience. When it comes to food ordering, voice AI is a game-changer. By allowing customers to place…

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…

Kiosks, AI keeping wait times down at Scooter's drive-thrus

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer…

Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform

Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…

LG Business Solutions delights QSRs with LG CLOi ServeBot

One autonomous serving robot is delivering support and smiles to restaurant owners, staff, and hungry guests. Named one of Time's Best Inventions of 2022, LG…

iRestaurant: Dirty Dough, Sweetberry, CKE Restaurants balance AI with human touch

by Daniel Brown — Editor, Networld Media Group

During this year’s Restaurant Franchising and Innovation Summit in Miami, Florida, a session of industry experts and operators convened to discuss automation…