From hype to frontline impact: Building trust through thoughtful AI

Elevating your frontline with AI tools that make a real impact.

From data to direction: How XM empowers unit managers

Unit managers are critical to customer experience success. Without clear direction, data falls flat. Learn how experience management can drive focused…

3 Ways Unified Data Drives ROI & Value for Enterprise Restaurant Brands

Discover how leading brands use restaurant operations, data, and analytics to boost ROI, streamline performance, and scale unit-level profitability.

Miso's robot fry cooks get a boost from Roboworx

June 17, 2025

Miso Robotics, a provider of restaurant technology and AI kitchen automation, including Flippy Fry Station robots in Jack in the Box and White Castle, has…

Restaurants using AI tools from NCR Voyix for guest retention, operational efficiency

The company's Aloha Consumer Marketing Solution uses AI to help restaurants personalize outreach and track results, and Aloha Menu and Aloha Smart Manager will…

Presented by NCR Voyix

Esper's tech designed to streamline IT Ops for restaurants

At the National Restaurant Association Show, Cherryh Cansler interviews Esper's Keith Szot about the company's expansion into Linux-based device management.

Presented by Esper.io, Inc.

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

Why AI-powered CX is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving…

Botrista Debuts New Beverage Innovations, Expanded AI Capabilities at the National Restaurant Association Show

Botrista debuts new categories including dessert drinks and better for your options like: low calorie, functional, antioxidant, protein beverages, along with…

Smart Kitchens, Smarter Operations: The Next Leap in Restaurant Tech

Discover how Qu’s Smart Kitchen platform leverages IoT, AI, and real-time data to reduce costs, optimize energy, and streamline operations for multi-unit and…

Kraft Heinz honored for innovation

April 30, 2025

Kraft Heinz has been named to Fast Company's annual list of the world's most innovative companies.

Qu Redefines Restaurant Operations with Industry-First Smart Kitchen

Breakthrough platform fuses IoT sensors, energy and equipment management, and predictive insights to maximize efficiencies and reduce costs

What Chef Robotics' $43M funding means for fast casual automation

by Cherryh Cansler — Editor, FastCasual.com

Since Sunbasket, a healthy meal delivery company, partnered with Chef Robotics in 2022, it has displaced 10% of production staff and increased consistency by…

How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Uncovering lessons from early use of AI in fast food

by Bob Vergidis — Chief Vision Officer, pointofsale.cloud

Bob Vergidis, founder and chief vision officer of pointofsale.cloud, discusses how the restaurant industry is learning that rushing into AI without a clear…

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…