News

Mac’d taps eatsa to integrate digital order channels, boost customer experience

November 27, 2018

The build-your-own mac and cheese fast casual Mac’d is deploying eatsa’s technology platform to integrate order-to-pickup processes.

The service will enhance customer experience with self-serve order kiosks, digital menu boards, a mobile app and easta's self-service order pickup system featuring a digital status board, according to a press release.

In back house operations the brand is deploying eatsa's operational tools including a kitchen display system to streamline fulfillment.

The brand’s first location for the eatsa system will be at 2127 Polk St. in San Francisco.

The platform’s omnichannel intelligent queue software integrates multiple order channels, including in-store kiosk and POS, mobile, third-party delivery and web and provides optimized order management with accurate order availability times, stated the release.

"We are incredibly impressed by eatsa's technology and their ability to create a convenient, speedy experience for our customers," said Antony Bello, co-founder of Mac'd, in the release. "Our brand is about fun and customization. We want to empower our guests to get creative with our mac and cheese, and we know eatsa will amplify their overall experience."