When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.




Clicking with Customers: Exceeding Expectations Through Better Digital Experiences

It’s not enough for a restaurant to add technology solutions such as online ordering and self-service kiosks. Those solutions must work together to create a seamless, satisfying customer experience.

Type: White Paper

Sponsor: DineEngine




Avoid Mobile Order Pick-Up Mayhem

The ideal mobile order pick-up program gives customers fast, convenient service and delivers higher throughput for restaurants and food-service venues. 

Type: Infographic

Sponsor: Apex Supply Chain Technologies


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Restaurants realizing importance of mobile payments and loyalty

Loyalty and order-ahead-and-pay are becoming the standard in the industry.

Making mobile ordering your friend

Mobile ordering is becoming a more prevalent channel that guests choose to interact with your restaurant for off-premise orders. Mobile promises to increase revenue and make the guest’s experience faster and more convenient.

Restaurants lead the charge for the cashless future

Although mobile payments are convenient for both employees and customers, transitioning to a cashless operation also presents a new set of challenges.

How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be

While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no "off-the-shelf" solution - until now.

Starbucks to create 240K jobs

The chain is on target to create more than 240,000 jobs globally —  68,000 in the U.S. — by opening 12,000 stores globally and 3,400 new stores in the U.S. by 2021. Jobs were just one of the many topics Starbucks execs addressed during today's shareholders meeting, however.

3 ways to reach Millennials

Are you capitalizing on the fact that Millennials check their phones up to 43 times a day, and nearly half think brands should offer loyalty programs and allow mobile payments through mobile? If not, now is the time to reel them in and foster loyalty that lasts.

How self-serve kiosks can rescue corporate dining — part 1

The self-serve kiosk rewrites the economics of corporate dining.

5 ways to improve your mobile-ordering experience

Adoption is so high that mobile ordering is expected to be a $38B business by 2020 among QSR chains alone.

Why your digital ordering platform is failing

Launching digital ordering can seem like an overwhelming project, considering it involves marketing, operations and IT. Poorly executed, it can be devastating to your brand. Done successfully, it can help significantly increase the revenue of your business.

What restaurateurs can learn from Starbucks' mobile ordering challenges

Starbucks said it faced operational challenges at some of its stores where mobile ordering is popular. How Starbucks responds to this challenge is something the industry will closely monitor as mobile ordering becomes a standard feature for many fast casual chains as well as a revenue generator.

Sleep talkers beware: Alexa is listening for your restaurant reorders

Amazon Prime members can now voice-order meals through Amazon Restaurants on Alexa-enabled devices,

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Online ordering has grown exponentially in recent years as consumers increasingly turn to their mobile devices and computers for quick, convenient order placing. Larger chains are starting to see digital sales reach 40-plus percent and are pushing the ever-changing platform through various promotions.

NEWS